2018/2019 HACR Leadership Pipeline Program FAQ's
Is the 2018 HACR Leadership Pipeline Program (LPP) happening?
The 2018 HACR Leadership Pipeline Program has been rescheduled to May 19-21, 2019.
Why was the 2018 HACR LPP postponed?
A labor strike occurred at many hotels in various cities across the country, including the San Jose Marriott. We did not want to risk the labor dispute impacting the program, so we decided to reschedule the program for 2019.
Should I cancel my accommodations at the San Jose Marriott?
If you are able to attend the event on the rescheduled dates of May 19-21, 2019 and would like to keep your hotel reservation, no action is required. If you are unable to attend, the hotel will process the cancellation and refund the deposit back to the credit card on file. To cancel your reservation you may contact Carla Seifollahi, Group Housing Coordinator at (408) 278-4429 or via email at carla.seifollahi@marriott.com.
Will I be charged a cancellation fee for cancelling my reservations at the San Jose Marriott?
No. The San Jose Marriott has generously agreed to waive all cancellation/penalties. You can cancel until April 20, 2019 -- if you wish to do so. To cancel your reservation you may contact Carla Seifollahi, Group Housing Coordinator at (408) 278-4429 or via email at carla.seifollahi@marriott.com.
If I am unable to attend the 2019 HACR LPP on the new date (May 19-21, 2019), can I receive a refund for my event registration?
Yes, you have until November 30, 2018, to cancel and receive a full refund. If you wish to cancel please email development@hacr.org.
What do I do if my hotel reservations were made with a different hotel?
We recommend that you contact that hotel and arrange your cancellation with them directly.
Will I get a refund if I made my reservations through another hotel?
We recommend that you contact that hotel directly to cancel your reservation with them directly. We cannot confirm what their refund policy will be.
I plan to attend the 2019 HACR LPP conference on the new date (May 19-21, 2019), will my registration be honored?
Yes, your registration will remain active and roll-over for access to the 2019 HACR LPP. Should your schedule change, you will have until November 30, 2018, to cancel your registration and receive a full refund. To obtain a refund, please email development@hacr.org.
Additional Questions:
When will the 2019 HACR LPP registration re-open?
Registration for the 2019 HACR LPP will reopen on December 10, 2018.
When can I make hotel reservations for the new program date for the 2019 HACR LPP being held on May 19-21, 2019, at the San Jose Marriott?
We will release a new link to book hotel reservations when it becomes available. Please check back later.
What if I rollover my 2018 registration now, but later decide to cancel my 2019 HACR LPP after November 30, 2019?
Cancellations received between November 30, 2018 and April 5, 2019 will receive a 50% refund. No refunds will be given after April 6, 2019 or for "No Shows." Transfers are permitted up to May 10, 2019 and notification should be made to programs@hacr.org.
What if I cannot attend 2019 HACR LPP but want to transfer my program registration to someone else?
You will have until November 30, 2018, to transfer your program registration to someone else.
Are there any plans on providing a concession from airlines such as a voucher?
Unfortunately, we do not have the ability to negotiate concessions with airlines and apologize for any inconvenience this postponement may cause.