Julie Mon is a Senior User Experience Researcher in Vanguard’s Center for Analytics and Insights. She leads UX research activities for Vanguard’s personal investor and institutional businesses, which includes retirement plan participants as well as institutional plan sponsors. Julie is responsible for helping design and business teams achieve UX success by fostering a deep understanding of their audiences. She specializes in helping teams articulate strategies which combine traditional UX research with innovative methods. Julie holds a Master’s degree in Future Interaction Technologies from Swansea University in Wales and is an active member in the Philadelphia chapter of CHI.