Laurent Ghio is an expert in Customer Communication Management with both technical (master degree in Computer Science) and business (MBA) competencies. He has been working for GMC since 2013. Before that he played a major role in the GMC acquisition in terms of vision and software strategy for the Neopost group. Today, Laurent is responsible for the SaaS vision and SaaS strategy for GMC. He is currently working on adapting different GMC solutions to the Cloud (Messenger -delivery of email and messaging-, Customer Experience Management, production dashboard for Service Providers, and Interactive.