Ann Sherry has more than 25 years of experience developing and delivering intuitive, convenient experiences to Kaiser Permanente’s members, care teams, and workforce. Her Technology Experience Design & Delivery team is responsible for delivering technology solutions for medical service revenue management, consumer financial services, and Kaiser Permanente’s next-generation medical facilities, as well as for helping to scale and spread design thinking within the enterprise. Previously, Ann led the development and deployment of Kaiser Permanente’s first member web presence and developed and directed the program that integrated Kaiser Permanente’s electronic medical record with the member portal kp.org. Thanks to this effort, today more than 6 million Kaiser Permanente members are registered to access their personal health record, email their doctor, view labs results, and order prescriptions online via kp.org and the KP mobile app. Ann also has a strong background in outpatient administration, operational readiness, and change management.