Leading from the Front: The Role of HR in Crisis Management

COVID-19 is a crisis that has transformed our world instantly. From utility providers to Fortune 50 retailers, most organizations have designed their crisis response around weather events or other emergencies that involve a predictable set of scenarios. The situation we face today brings a need for much more.

So what next? This turbulence requires a reimagined approach to crisis management — one that looks comprehensively across customer impact, workforce needs, and operations. HR leaders need to consider their role in this. 

In this webinar, we’ll take you through the role HR plays to lead through crisis management, the fundamental elements we recommend you pay attention to and how to prioritize your employees' experience (now and in the future).

We'll be joined by Matt Garey, HR Leader at Amazon, and a panel of North Highland experts, including our VP of HR who will answer your questions, share real experiences and provide practical steps to learn from.

Lia Keel 

Change & Transformation Expert

North Highland

Lia is a Vice President and Client Executive at North Highland, with experience working with Fortune 500 companies across the retail, life sciences, financial services, and telecommunications industries. Her specific areas of expertise include system implementations, large scale transformational programs, e-commerce, process design, and strategy.

Jennifer Mancuso

HR & People Strategy

North Highland

Jennifer is a Vice President and our global head of Human Resources & People Strategy at North Highland. She brings over 15 years of experience driving human strategy across a variety of industry sectors including bio-medical, manufacturing and transportation.  

Matt Garey

HR Leader

Amazon

As an HR Executive, Matt maximizes performance, productivity and profitability by creating and implementing best in class HR strategies and processes and building high performing teams. His background as a championship-winning professional athlete, and his data driven approach to problem solving and business savvy have maximized performance, productivity and profitability for organizations. Matt currently serves as Multi-Region Senior HR Manager in the Sort Center Network, delivering exceptional HR support to the ten thousand associates and leaders at 12 sites across seven states.

Colin Ferguson

Agile Change Leader

North Highland

Colin is an Agile leader with over 18 years of servant leadership experience through project interaction and team transformation experience across many industries. Having experience at the team and senior leadership levels, Colin is able to coach and mentor team members as well as leadership to develop and embrace an agile mindset. Colin is a confident leader who empowers his teams, communicates clear expectations and intent and is known for breaking down barriers and being an exceptional motivator and leadership builder.

Dr. Kelli Klindtworth 

Leadership and Culture Expert

North Highland

Kelli is an expert Change, People and Culture consultant with over 17 years of experience.  Her areas of expertise include all areas of organization culture transformation and strategic program and project management. Kelli passionately believes in the importance of culture to help shape and transform organizations to their highest potential. Kelli holds a BS in Political Theory from New York University, an MA in Education Administration, an MBA focused on Organizational Strategy and Development and a Doctorate in Transformational Leadership.

Pavan Bilkhoo 

HR Transformation Leader

North Highland

Pavan is a Principal Consultant with ten years experience in HR, both as anin-house HR Business Partner and as a HR consultant. She has supported large-scale, complex and significant HR transformation and HR technology implementations; by leading HR function redesign, process and programme design as well as the change management for the transition of services.