HOW MUCH DOES IT COST TO ATTEND?

This event is complimentary All we need is for you to <REGISTER>.

If you have any further questions about the event please reach out to our team at fta-events@ft.com

HOW DO I REGISTER AND ACCESS AN EVENT?

The event will run through the main event website and can be accessed using Chrome, Safari, Firefox or Microsoft Edge. Unfortunately Internet Explorer is not supported.

If you have registered to attend the event and received your confirmation email, you are required to ‘Login’ with the email address you used to register for the event and your ticket number. 

When registered you will be automatically given access to the agenda sessions.

CANCELLATION POLICY

If you cannot attend an Event for which you have registered, please contact us as soon as possible. You can email our team at fta-events@ft.com. If you can not make the live session but would still like to watch on demand please keep registration so you are able to watch on demand. Cancelling your place will mean you do not have on-demand access. 

HOW DO I JOIN A SESSION?

We will have live and On-Demand sessions. 

For live sessions, select a session you want to join and click the “Broadcast” button under the session title. This can be found on the agenda page of the event website. The Broadcast will become available two minutes before the scheduled session start time.

PLEASE NOTE: To join a session, you are required to ‘Login’ with the email address you used to register for the event. Once you click “Login” a new page will open asking for the email address.

You can click start to select your session shortlist. Your selected sessions will be added to the ‘My Registered Sessions’ list, found at the top right of the agenda page.

On-Demand sessions will be available after the event and for 30 days. Go to the Agenda Page, select a session you want to view and click the 'Watch Recording' button under the session title.

IF I HAVE TROUBLE JOINING A SESSION, WHO SHOULD I CONTACT?

First, we recommend checking the instructions listed in the Bizzabo Troubleshoot Guide. If you're still having trouble, you can email us at ftlive@ft.com or call on +44 (0) 207 775 6653.

QUICK TECH CHECK

We created this Quick Tech Check page to make sure you are able to have the best experience in your session. We advise you run this test before the event.

WHAT IS THE COMMUNITY?

When you register for the event you are automatically added to the event Community - a private, exclusive online portal where you can view who is attending, search attendee profiles and send 1-2-1 messages to other delegates.

We recommend engaging with the event Community in advance to set up your own meetings with specific attendees and it is accessible throughout the Event.

PLEASE NOTE: We recommend opening this page in a new tab to enable you to switch easily between the Community and Broadcast sessions.

IS THERE A RECOMMENDED INTERNET BROWSER?

We recommend you use Chrome and disable all pop up blockers and ad blockers as they might interfere with the session broadcasting. Here are a few more specifics.

Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported

MacOS 10.9 or later, running Chrome and Firefox. Safari not supported

iPhone 5S or later, running iOS 11 and up

Android 4.0 or later, running Chrome

Internet connection - Broadband wired or wireless - 3G or 4G/LTE

MY DEVICES ARE CONNECTED PROPERLY, BUT I CAN'T HEAR ANYTHING!

If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.

THE SOUND IS COMING OUT OF A DIFFERENT DEVICE THAN I WANT. WHAT CAN I DO?

To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

THE OUTPUT DEVICE I WANT TO USE ISN'T SHOWING UP - HOW CAN I FIX THIS?

First, check the physical connection to your device, by either unplugging and reconnecting your physical headphones, or toggling Bluetooth on and off.

If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change the output device. On a Mac, visit System Preferences > Sound to choose your output devices.