Q: How do I join the sessions?

Go to the “Agenda” page and click on the “Broadcast” button under the session title. Broadcast automatically starts 2 minutes before the scheduled session start time.

Note: When you click the “Broadcast” button, you may be prompted to login in order to join the session. Enter the email used during the registration process on the login page and follow the instructions.

Please also check the Attendee Login Guide by Bizzabo.

Q: I can't see the Agenda

Please check if you use any script- or ad-blockers and consent to cookies (Analytics & Functional).

Q: What are the system requirements to join a session?

You can check your system with our Quick Tech Check. 

• Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
• MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
• iPhone 5S or later, running iOS 11 and up
• Android 4.0 or later, running Chrome
  
  

Note: additional devices may successfully connect, but are not officially supported.

Q: If I have trouble joining the session, what should I do?

• Make sure you test your system compatibility with the platform used via Quick Tech Check.
• Please make sure to consent to our cookie policy and enable third-party cookies for this event in your browser settings. Technical cookies are required for the smooth event experience and will not be used for any other purpose. Check this guide on how to enable third-party cookies in your browser.
• Check the Attendee Login Guide by Bizzabo

Q: How can I ask questions during a session? 

For the majority of the sessions you can use general event chat to ask the questions. Click on the chat icon in the bottom right corner, log in and engage in a conversation. Moderator will address your questions to the speaker.

Q: Is there a recommended internet browser? 

Chrome browser is best fit for the seamless event experience

We recommend you disable all pop up blockers and ad blockers as they might interfere with the session broadcasting

We also recommend you run a Quick Tech Check for your system before the event starts

Q: I have issues with the sound/video during the session, what should I do?

Check whether you have the correct sound output and webcam device selected.

Check the Attendee Experience Troubleshooting guide for additional recommendations.

Q: The sound is coming out of a different device than I want - what can I do?

To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

Q: The output device I want to use isn't showing up - how can I fix this? 

First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling bluetooth on and off.

If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices

Q: My devices are connected properly, but I can't hear anything!

If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.

Q: I'm still experiencing issues - any final steps? 

If you're still having issues, try restarting your computer and trying again.  Or reach out to the event manager for help.