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Talkdesk Polling Questions
Result 1 out of 4
Please let us know your name, company, and email below
1.Paul Davis
Wells Fargo
Paul.Davis3@wellsfargo.com
2.Keith Stocks, Union Bank, keith.stocks@unionbank.com
3.Robert Renken, Sally Beauty Holdings, 8007775706
4.Arjun Nagarasan AT&T arjuncn@gmail.com
5.Radhika Murudeshwar, United Health Group, radhika_murudeshwar@optum.com
6.Bryan Hunter
Bryan.hunter@siemens.com
Siemens
7.Amy Czuchlewski, n/a, amysoot@yahoo.com
8.James Binford, Humana, jbinford@humana.com
9.Pavan Attur
Hudson Regional Hospital
Pattur@hudsonregionalhospital.com
10.Tanweer Surve, Wells Fargo, Tanweer.Surve@wellsfsrgo.com
11.Robert Renken, Sally Beauty Holdings, Rrenken@sallybeauty.com
12.Ajet Ibraimoski, PBS Systems Inc. ajeti@pbssystems.com
13.Shan Chinnathambi
Global Payments Inc
shan.chinnathambi@globalpay.com
14.Jyoti Patel, SUNY, jpatel@eoc.suny.edu
15.Dave Mutchnik, DaVita, dave.mutchnik@davita.com
16.Marsha Johnson
City of Birmingham
Marsha.johnson@birminghamal.gov
17.Srini M
Srini.Malkapuram@wabtec.com
18.Warren turino
Tufts Medicine
Wturino@melrosewakefield.org
19.Rohit Sethi
Bank of America
Sethirs@gmail.com
Result 2 out of 4
What is the primary value driver or goal of your CX transformation?
1. Maximize operational efficiency
11%
2. Gain operational agility
22%
3. Optimize customer experience
66%
4. Drive revenue generation
0%
Result 3 out of 4
What do you see as the biggest opportunity for growth in your contact center?
1. Leveraging contact center data across the organization.
27%
2. Streamlining tools / tech stack.
22%
3. Adopting automation and AI.
44%
4. Enhancing the agent experience.
5%
Result 4 out of 4
Would you like to follow up or receive the slides/presentation from Talkdesk?
1. Yes please
36%
2. No, thank you
63%