- Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
- MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
- iPhone 5S or later, running iOS 11 and up
- Android 4.0 or later, running Chrome
HOW DO I JOIN THE WEBINAR?
On the agenda page, select the webinar session and click the “Broadcast” button under the session title. The webinar broadcast will become available two minutes before the scheduled session start time.
When you click the “Broadcast” button, you may be prompted to login in order to join the session. Please make sure to use the email with which you are registered for the webinar to log in.
Once you click “Login” a new page will open asking for the email address used to register your ticket.
HOW CAN I ASK QUESTIONS DURING A SESSION?
Our sessions will include time for audience Q&A. To ask your questions, please navigate to the right of the where your speaker is broadcasting, and type your question where indicated. Once your question is ready, click enter.
IF I HAVE TROUBLE JOINING A SESSION, WHO SHOULD I CONTACT?
We recommend checking the instructions listed in Bizzabo’s Attendee Troubleshooting Guide.
Attendee Troubleshooting Guide
What are the system requirements to join a session?
You can check if your system can use the Bizzabo Virtual Experience with our Quick Tech Check.
Please note, additional devices may successfully connect, but are not officially supported.
The sound is coming out of a different device than I want - what can I do?
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.
The output device I want to use isn't showing up - how can I fix this?
First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling bluetooth on and off.
If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.
My devices are connected properly, but I can't hear anything!
If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.
I'm still experiencing issues - any final steps?
If you're still having issues, first send in your support logs by hitting the ⚙️in the top right, then "submit support logs" on the bottom left. Next try restarting your computer and trying again.