Churn, Churn, Learn
ABOUT THE EVENT
The world is in flux. As are many organisations when it comes to staff churn with rates of over 25% becoming more commonplace. These higher churn rates may also stimulate further churn as workloads rise to cover gaps and staff hear tales of happier times elsewhere from former colleagues still in their honeymoon periods.
The costs of churn go well beyond the immediate replacement costs, impacting productivity, customer satisfaction, momentum and ultimately performance. Yet learning from churn is also a great opportunity and can be a catalyst for change. But how do you do this and what can we learn from others?
Pre-reading: Participants will receive some written material on the topic of churn prior to the event. We ask that you read through this and familiarise yourself with it to prepare your thoughts prior to the session. Please also consider what the churn is in your organisation and how you are approaching it.