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    Featured Speakers

     

    Cutting-edge technology, innovative solutions, and groundbreaking trends in customer experience, brought to you by the industry's leading suppliers. CCW offers the exceptional opportunity for customer contact executives to evaluate the latest tools and technologies all in one central location, driving their customer contact strategies to new heights.

    Martha Stewart
    Founder
    Martha Stewart Living

    Johnny C. Taylor
    President & CEO
    SHRM

    Angie Bastian
    Founder
    BoomChickaPop

    David Glickman
    CEO
    Mint Mobile




    Andrea Jung
    President & CEO
    Grameen America

    Dr. Radhika Dirks
    Co-Founder & CEO
    XLabs & Ribo

    Jon Taffer
    Hospitality Legend, Executive Producer & Host
    Bar Rescue

    Frid Edmond
    SVP Customer Engagement Centers
    Marriott




    Michael Wireko
    VP Customer Care
    Grubhub

    Lynn Schlesinger
    Chief Customer Experience Officer
    Forbes

    Shantel Love
    VP Customer Success
    Pearson

    Lance Gruner
    EVP, Global Customer Care
    Mastercard


    MARTHA STEWART

    All Speakers

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    AB
    Angie Bastian
    Founder
    BoomChickaPop
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    MB
    Malissa Binkley
    Chief Operating Officer
    Cohere Health
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    FE
    Frid Edmond
    SVP for Customer Engagement Centers
    Marriott
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    JB
    John Burke
    Executive Director of CX & Systems
    Wine Enthusiast
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    LG
    Lance Gruner
    EVP, Global Customer Care
    Mastercard
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    SC
    Shawn Castle
    VP Client Experience and Customer Care
    Sun Auto Tire & Service
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    BC
    Brian Cantor
    Managing Director, CCW Digital
    Customer Management Practice
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    CC
    Cheryl China
    SVP, Director Credit Card Services
    Citizens Bank
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    LC
    Lydia Clayton
    AVP of Contact Center Operations and Center of Excellence
    Cox Automotive
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    AC
    Art Coombs
    Founder & CEO
    KomBea
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    CC
    Colin Crowley
    VP, Customer Support
    Maven Clinic
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    MD
    Michael DeJager
    Managing Director, Events
    Customer Management Practice
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    MD
    Mark DeLembo
    Director - Customer Experience
    Rent-A-Center
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    RD
    Radhika Dirks
    CEO & Co-Founder
    XLabs and Ribo
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    ND
    Neal Dlin
    VP CSX
    Aviso
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    EE
    Eric Esguerra
    Vice President, Customer Service & Operations
    Miele
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    JG
    Jonas Gebhardt
    Director, Customer Care Product
    Walmart
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    MG
    Mandi Geary
    Director, Customer Care
    BSN Sports
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    AJ
    Andrea Jung
    President & CEO and Former CEO of Avon Products
    Grameen America
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    MG
    Michael Germain
    Associate Director of Customer Service
    Merck
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    SG
    Sarah Goforth
    Director, Business Planning
    Cohere Health
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    CG
    Cheryl Gregware
    AVP Customer Service Manager
    ChoiceOne Bank
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    LH
    Lynda Harvey
    Director of Customer Support and Account Management
    Kin Insurance
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    WH
    Willa Hightower
    VP Customer Operations
    Pepco Holdings
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    AJ
    Abhinandan Jain
    Chief Growth Officer
    Startek
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    RJ
    Rebecca Jarvis
    Chief Business, Technology & Economics Correspondent
    ABC News
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    SK
    Sandy Ko
    Founder & Principal, CCWomen; Senior Analyst, Customer Contact & Conference Director
    Customer Management Practice
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    MB
    Mayukh Bhaowal
    Co-Founder and CEO
    Cuein
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    RP
    Ricardo Parodi
    VP, Customer Engagement Centers Strategy
    Marriott
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    JB
    Jaysa Boyer-Tushaus
    Head, Employer Engagement
    Ultimate Medical Academy
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    NK
    Nicole Kyle
    Managing Director, Research
    Customer Management Practice
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    CL
    Christopher Lobley
    VP, Bangor Support Manager
    Bangor Savings Bank
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    SL
    Shantel Love
    VP Customer Success
    Pearson
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    PM
    Patrick Mackay
    Manager, Global CRM and CX Analytics
    Lifescan
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    JM
    Jeremy Malin
    Lead of Product Management, Digital Strategy and Customer Experience
    Credit One Bank
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    KM
    Katie Mares
    Chief Inspiration Officer
    KMC
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    JM
    Jason Mariasis
    VP, Digital Products & CX
    Credit One Bank
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    SM
    Shaun Marshall
    Founder
    AMWM
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    TM
    Tom McCarty
    Director, Customer Care Division
    Texas Workforce Commission
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    AM
    Adam McCreery
    Director, CX
    DraftKings
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    SM
    Stephanie Moritz
    Chief Customer Innovation Officer
    American Dental Association
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    JM
    Jason Morris
    Director of Membership Experience
    Samaritan Ministries International
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    BN
    Brent Nelson
    Vice President of the Virtual Communication Center: Contact Center & eBranch
    Wellby Financial
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    WN
    Wilson Nieves
    Senior Vice President of Customer Experience
    Citizen Watch America
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    AC
    Amanda Caparelli
    Conference Director
    Customer Management Practice
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    MB
    Marc Bernstein
    CEO & Founder
    Balto
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    KP
    Kathy Phelps
    President
    C-lect Consulting
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    LR
    Leigh Roach
    Customer Service Manager
    Johnston & Murphy
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    MR
    Monica Rothgery
    Fmr. Chief Operations Officer
    KFC
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    FS
    Fred Spano
    Director, Inside Sales
    Frontdoor
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    JS
    John Spottiswood
    COO & Chief Data Officer
    Jerry Services
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    LS
    Lisa Strate
    Associate Director Customer Experience Purple Innovation
    Purple
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    RS
    Rick Szabo
    Director - Contact Center
    Canadian Automobile Association
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    JT
    Johnny Taylor
    President & CEO
    SHRM
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    BT
    Bruce Tulgan
    Co-Founder & CEO
    Rainmaker Thinking
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    LV
    Lauren Volpe
    Chief Customer Experience Officer
    Zip Co
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    KW
    Kourtney Walsh
    Director, Customer Experience and Success
    Baylor Genetics
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    LW
    Liz Wilson, PhD M.Ed B.Bus
    Behavioral Scientist
    INCLUDE INC.
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    MW
    Michael Wireko
    VP of Customer Care
    Grubhub
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    KW
    Karen Wu
    Head of Operational Excellence
    Hyundai Capital
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    BY
    Brandi Yates
    Associate Vice President of Learning and Development
    Ultimate Medical Academy
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    TY
    Thomas Young
    VP of Customer Experience
    Halo Collar
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    JZ
    Jill Zapadinsky
    Director, Contact Center and Customer Registration Support
    The American Kennel Club
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    JZ
    Jordan Zivoder
    Quantitative Research Lead
    Customer Management Practice
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    BL
    Brooke Lynch
    Divisional Director of Digital
    Customer Management Practice
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    TB
    Trisha Bright
    Leadership + Life Coach for Executive Women
    Trisha Bright Coaching
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    JP
    Judith Platz
    2021 CCWomen Hall of Fame Inductee; Chief Customer Officer
    SupportLogic
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    KF
    Kacey Felila Tolua
    Senior Director, CEC Technology - Channels and Self-Service
    Marriott
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    DW
    Dr. Hui Wu-Curtis
    2021 CCWomen Hall of Fame Inductee; Founder and COO
    SupportU
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    MS
    Martha Stewart
    Founder
    Martha Stewart Living Omnimedia
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    DJ
    Drea Jackson
    VP of Innovation and Experience
    M&T Bank
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    JB
    Jennifer Buffaloe
    Senior Director, Customer Success
    CallMiner
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    CP
    Crina Sonia Petre
    Senior Manager, Global Quality & Standards
    TechStyleOS
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    RG
    Robin Gomez
    Customer Care Innovation Director
    Radial
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    BS
    Brookelynn Sullivan
    Research Analyst & Program Manager
    Customer Management Practice
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    DB
    Dora Boussias
    Senior Director Data & Analytics
    Stryker
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    GJ
    Garrett Jorewicz
    SVP Member Experience
    Credit Union 1
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    JP
    James Pavlovich
    VP Customer Experience and Operations
    Straumann Group
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    JG
    Jeremy Green
    Product Management Manager
    NICE
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    JO
    Jessica Osborn
    IT Support Automation Manager
    Randstad
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    JM
    John McCahan
    VP Customer Care
    FTD
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    LS
    Lynn Schlesinger
    Chief Customer Experience Officer
    Forbes
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    RA
    Ryan Alovis
    CEO
    LensDirect
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    TJ
    Tara Shankar Jana
    VP of Product Marketing
    Yellow.ai
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    TC
    Terrence Clark
    Clinical Customer Experience Manager
    Pearson
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    TN
    Tom Nusspickel
    Chief Operations Officer
    American First Finance
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    TW
    Trey Wade
    Head of Consumer Experience
    Blue Run Spirits
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    VF
    Vern Fernandez
    Senior Manager Contact Center Excellence
    Jabra
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    DL
    Dan Leiva
    VP, Customer Service Technology
    eBay
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    RJ
    Rebecca Jones
    President
    Mosaicx
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    AW
    Annie Weckesser
    Chief Marketing Officer
    Uniphore
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    CK
    Chris Kocek
    Founder/CEO
    Gallant Branding
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    DP
    Dr. Natalie Petouhoff
    WSJ Best Selling Author
    CCW Influencer
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    NB
    Natalie Beckerman
    Global Head of Customer Support Operations
    IHG Hotels & Resorts
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    DH
    Dawn Hendrick
    SVP, Truist Care Center Manager
    Truist
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    SO
    Stefani O'Sullivan
    Head of Growth & Marketing
    STAUD
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    NF
    Niki French
    Customer Service Branch Manager
    Transportation Security Administration (TSA)
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    BP
    Bhavin Parekh
    Manager - Call & Referral Support
    Evergreen Health
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    KD
    Kristina DeCarlo
    Senior Manager Customer Experience
    DraftKings
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    NN
    Nathan Nickens
    Principal Analyst & Divisional Director
    Customer Management Practice
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    WD
    Wes Dudley
    VP of Customer Experience
    Broad River Retail
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    VT
    Vince Trotter
    Vice President of Client Success
    National Debt Relief
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    PW
    Peter Wulfraat
    Chief Revenue Officer
    Kore.ai
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    AK
    Anne Kumlin
    Senior Director, Customer Service
    Enovis
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    RG
    Rosane Giovis
    Global Intelligent Service & Transformation Leader
    IBM
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    CQ
    Charles Quincy
    Director, Product Management for Customer Care
    IBM
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    CD
    Casey Denby
    VP of Sales
    Zenarate
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    DL
    Dana Lloyd
    Sr Director, Customer Care
    Synovus
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    DA
    Daniel Ash
    CEO / Co-Founder
    Journeyfront
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    CF
    Craig Florio
    Executive Director of Telephony and Technology Consulting
    Queueless
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    JI
    Jim Iyoob
    Chief Customer Officer
    Etech Global Services
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    JT
    Jon Taffer
    Executive Producer & Host of Paramount Network’s “Bar Rescue”
    Taffer Dynamics
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    PB
    Philip Bennett
    Customer Service Operations Manager
    Empire Today
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    ST
    Shawndra Tobias
    SVP, Operational Excellence
    Etech Global Services
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    RP
    Ricky Poole
    Manager, Customer Care
    Synovus
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    LJ
    Lauren Jackson
    Head of Professional Services
    Nextiva
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    PH
    Paul Herman
    SVP, Global Digital Transformation
    Sprinklr
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    LG
    Leonard Green
    Vice President Customer Success (Sales Tech)
    Northwestern Mutual
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    PW
    Pallavi Walawalkar
    SVP, Head of Centers of Excellence
    Axos
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    JG
    Juefeng Ge
    Co-Founder and Managing Partner
    Ylopo
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    JW
    Jane Wells
    Special Correspondent
    CNBC
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    TM
    Tom Martin
    CEO
    Glance
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    SF
    Steven Fine
    Business Value Consultant
    PolyAI
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    BP
    Brent Pliskow
    GM and VP Customer Support
    Upwork® Global Inc.
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    DL
    Dominic Leide
    President
    The Office Gurus
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    AE
    Amir Erez
    CEO and founder of Cedar Financial Services
    Cedar Holdings International
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    EM
    Edwin Margulies
    Chief Evangelist
    Nextiva
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    ET
    Emre Tekoglu
    Vice President Of Customer Support
    Zywave
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    AS
    Antoinette Staples Branch
    Senior Director, Customer Insights & Success
    McKesson
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    LM
    Lauren Maschio
    Team Lead, Product Marketing
    NICE
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    CM
    Chris Morrissey
    Head of Zoom Contact Center Sales & GTM
    Zoom
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    HS
    Hannah Steiman
    President
    Peak Support
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    VA
    Valeria Amato
    Associate Director, Support
    Embark Veterinary
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    JC
    Jeff Comstock
    CVP, Dynamics 365 Customer Service
    Microsoft
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    BB
    Brianna Brennan
    Chief Innovation Officer
    Ontrak
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    MK
    Mark Killick
    SVP, Experiential Operations
    Shipt
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    TS
    Troy Shaffer
    VP, Contact Center Operations
    SCAN Health Plan
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    CE
    Christian Eberle
    Head of ENT Solutions Consulting
    Gladly
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    PS
    Praful Singhal
    Head of Technology Partnerships, Customer Experience
    Google
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    AR
    Alan Ranger
    VP, Marketing
    Cognigy
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    DP
    David Pennell
    Director - Customer Experience
    Bright Pattern
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    DS
    Debra Smith
    Director of Call Center Operations & Marketing
    San Diego Zoo Wildlife Alliance
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    DR
    Derek Roberti
    VP of Technology
    Cognigy
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    GP
    Gaurav Passi
    Founder & CEO
    Zingly.ai
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    JR
    Jack Roberts
    Director, GMS Technology & Applications
    TechStyleOS
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    JB
    Jay Breuer
    Senior Director, Customer Care
    SPARC
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    JK
    Jonas Kong
    Former Head of User Research
    Wish
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    JR
    Justin Robbins
    Evangelist
    8x8
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    LP
    Leslie Pagel
    Chief Evangelist
    Authenticx
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    MM
    Marilee Millichamp
    SVP Operations, Customer Experience & Regulatory
    Energywell
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    RS
    Rod Spires
    VP, Operations
    iQor
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    SD
    Shelley Dunagan
    Senior Director of Enterprise Sales
    Transaction Network Services
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    DG
    Dave Gallant
    Head of Enterprise Technology and Support
    Devoted Health
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    CR
    Cristian Rivera
    Head of Business Solutions, CX Learning
    Foundever
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    GF
    Grace Freund
    Marketing Manager
    Customer Management Practice
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    JF
    John Finch
    Vice President, Product Marketing, Customer Engagement
    RingCentral
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    MV
    Meera Vaidyanathan
    VP, Product Management
    Twilio
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    RC
    Ryan Collins
    VP and General Manager, Customer Experience Management Solutions
    Conduent
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    SC
    Sebastian Cosgrove
    Director, Global Customer Serivce - Cargo
    Air Canada
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    NH
    Niki Hall
    Chief Marketing Officer
    Five9
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    BU
    Brad Utter
    AVP, Medicaid and Provider Contact Center
    Humana
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    BS
    Bryan Segura
    Deputy Divisional Director
    Customer Management Practice
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    DZ
    Daniel Ziv
    Vice President – Customer Interaction Analytics
    Verint
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    FM
    Felicity Martin
    Research Analyst & Program Coordinator
    Customer Management Practice
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    JR
    Jack Roberts
    Director, GMS Technology & Applications
    TechStyleOS
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    JR
    Jaime Rinaldi
    Deputy Divisional Director, Exchange Delegate Acquisition
    Customer Management Practice
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    KH
    Kenneth Haskins
    Senior Manager, Head of Executive Audience Development
    Customer Management Practice
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    MS
    Maxim Serebryakov
    Co-Founder and CEO
    Sanas
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    MP
    Michelle Paiz
    VP, Citizen Engagement
    Maximus
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    SB
    Steve Blood
    VP of Market Intelligence and Evangelism
    Five9
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    JJ
    Jaimie Jaimie
    VP Client Solutions
    The Office Gurus
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    CB
    Colleen Beers
    President and Global Head of Alorica Trust & Safety
    Alorica
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    AM
    Angie McDonald
    Director, Analytics & Workforce Planning
    Purple
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    VB
    Vijay Balasubramaniyan
    Founder & CEO
    Pindrop
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    KK
    Kevin Kenny
    VP & Client Partner
    Sutherland
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    MH
    Maddie Hoffman
    Director, Self-Service & Automation
    Zendesk
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    TW
    Theresa Watts PhD
    SVP of Human Resources, Diversity, Equity and Inclusion
    True Religion Brand Jeans
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    MR
    Maor Revah
    Director, Solution Sales
    NICE
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    NR
    Nathan Ray
    SVP, Business Operations
    Arkansas Foundation for Medical Care
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    CF
    Christie Fitzgerald
    Director, Solutions Consultant
    Sprinklr
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    CL
    Christy Luykenaar
    AVP, Customer Contact Center
    Benefitfocus
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    LK
    Lauren Kindzierski
    CX Advisory Leader
    VXI Global Solutions
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    LA
    Lucia Albero
    Senior Community Manager
    LG Electronics
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    SK
    Sharath Keshava Narayana
    COO & Co-Founder
    Sanas
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    RK
    Richard Kasper
    Digital Transformation Leader
    Modivcare
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    NK
    Nicoletta Karpathios
    Deputy Divisional Director, CMP Exchange
    Customer Management Practice
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    KP
    Kush Parikh
    President
    Hiya
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    SF
    Steve Furlong
    Director of Fraud Management
    First National Bank of Omaha
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    DW
    David Wilson
    Senior Director, Global Support and Integrity Operations
    DoorDash
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    LP
    LaChelle Porter-Ainer
    VP, Global Customer Support
    Schneider Electric
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    MV
    Michael Villanueva
    Global Director, CARE Quality, L&D and Content (CARE)
    Vista
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    TJ
    Ted Jordan
    SVP, Customer Support
    Five9
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    AN
    Ashish Nagar
    Founder & CEO
    Level AI
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    AE
    Ahmad Elsawaf
    Head of Digital Strategy and Experience
    Transamerica
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    JJ
    Jason Johnson
    CIO
    Sweetwater
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    CC
    Charles Coleman II
    Twilio Sales Director
    Twilio
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    MM
    Mario Matulich
    President
    Customer Management Practice
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    KN
    Kim Nelson
    Head of Global Support Operations
    Uber
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    PS
    Phil Santinoceto
    SVP Marketing & CX
    Energywell
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    BH
    Brandon Hanson
    CX & GTM Strategist
    Qualtrics
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    KS
    Kali Sarim
    VP of CX
    Symtrain
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    AL
    Amin Lalani
    Manager - Airport Tools & Technology, Employee Digital Tools
    Delta Airlines
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    KM
    Kateri Miller
    Senior Customer Care Business Analyst
    Mason Companies
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    JM
    Jenn MacIver Edwards
    VP, Customer Experience
    Five9
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    SH
    Shin-gyoon Hyun
    CEO
    LG CNS
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    RB
    Russell Britt
    VP Sales North America
    Hexaware
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    AP
    Aisha Ponds
    Associate VP, Customer Service Operations
    Blue Cross NC
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    RS
    Rolando Salinas
    Senior Director of Global Customer Care
    Arbonne
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    HS
    Himanshu Suri
    Senior Manager, Product Management
    Amazon Web Services
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    JZ
    Jing Zhang
    Senior GTM Specialist
    Amazon Web Services
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    PB
    Puneet Badlani
    WW Senior Connect Solution Architect
    Amazon Web Services
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    KM
    Kevan Mah
    Director, Product Management, Amazon Connect
    Amazon Web Services
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    LF
    Luther Fan
    Senior Product Manager
    Amazon Web Services
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    JK
    Jim Kraeutler
    Principal Product Manager
    Amazon Web Services
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    CW
    Charles Williams
    Principal GTM Specialist
    Amazon Web Services
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    BK
    Bruce Kuhr
    Software Development Manager
    Sentry Insurance
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    TG
    Todd Gasall
    Director of Software Development
    Sentry Insurance
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    HB
    Hannah Bloking
    Senior Manager, Solutions Architecture
    Amazon Web Services
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    SJ
    Sundeep Jain
    Managing Director
    Deloitte Consulting LLP
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    VK
    Vish Kale
    Senior Solutions Architect
    Amazon Web Services
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    ST
    Shane Tempest
    CXE Partner Development Specialist
    Amazon Web Services
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    AS
    Ardie Sameti
    Senior Director, AI & Automation
    Accolade
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    DK
    Deepak Kumar
    Chief Customer Officer
    Observe.AI
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    AV
    Anupam Verma
    Director, Digital Solutions
    iQor
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    PS
    Prabhjot Singh
    Chief Digital Officer
    iQor
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    AS
    Anna Startseva
    Director - Product Marketing
    Freshworks
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    ND
    Nicole Darby
    Director of Customer Care
    Mason Companies
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    LE
    LaNier Echols
    Sr. Director, Customer Experience
    Step Up for Students
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    GM
    Gail McLaughlin-Toti
    VP, Global Sales
    iQor
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    MS
    Munil Shah
    CTO
    Talkdesk
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    TR
    Tim Rondeau
    VP of Customer Care    
    Age of Learning
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    ED
    Erica Dorosin
    Director, Client Marketing
    Arise Virtual Solutions
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    RP
    Robert Padron
    EVP & Chief Growth Officer
    Arise Virtual Solutions
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    OH
    Orlando Hampton
    Chief Customer Officer and GM USA
    Afiniti
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    JF
    Jennifer Fedora
    SVP, Participant Services
    Empower
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    MW
    Michael Wallace
    Americas Solutions Architect Leader, Customer Experience (CXE)
    Amazon Web Services
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    EK
    Elric Kline
    SVP, Business Intelligence
    Five Iron Golf
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    NG
    Nuri Gocay
    Chief Solutions Officer
    Local Measure
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    DF
    David Farmer
    Senior Channel Manager
    Varo Bank
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    MN
    Magdalena Nedelcu
    Worldwide Technical Leader
    Amazon Web Services
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    JB
    Jo Booth
    Senior Sales Manager
    NeuraFlash
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    DT
    Dennis Thomas
    CTO
    NeuraFlash
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    IH
    Ian Henderson
    Sr Dir, Outbound Product Mgmt
    ServiceNow
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    AB
    Asher Bramwell
    Connect Specialist SA
    Amazon Web Services
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    VS
    Vraj Shah
    AWS Connect Developer
    DoorDash
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    CM
    Cathal McCarthy
    Former Apple, eBay, and Interactions
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    TS
    Titiksha Singh
    Connect Specialist SA
    Amazon Web Services
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    AD
    Adam Diesterhaft
    Connect Specialist SA
    Amazon Web Services
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    LL
    Liliana Lopez
    VP, Client Technology Services
    Arise Virtual Solutions
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    CM
    Christopher McLaughlin-Brooks
    Chief Information and Product Officer
    Arise Virtual Solutions
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    LB
    Lori Bradshaw
    Managing Director, Guest CARE
    Alaska Airlines
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    AM
    Adam Mitchell
    AVP - Enterprise Business Solutions
    Voya Financial
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    AM
    Arianna McClain
    Research & Strategy Leader | Ex-Cruise, DoorDash, IDEO
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    CC
    Chris Carlson
    Former SVP, Digital Transformation
    UHC
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    MT
    Martin Taylor
    Co-Founder & Deputy CEO
    Content Guru
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    MM
    Matt McKernan
    SVP, Americas
    Content Guru
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    TC
    Tyler Carpenter
    Customer Service Officer
    D.C. Department of Employment Services (DOES)
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    IT
    Igor Tumasov
    IBM Watson Apps & Solutions Sales Leader
    IBM
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    MA
    Michael Anderson
    Chief Revenue Officer
    Amelia
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    SS
    Shameem Smillie
    Head of Product Enablement: Apps
    Vonage
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    NN
    Namratha Nandagopal
    Executive Director of Application Development and QA
    Resorts World Las Vegas
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    CP
    Chris Paul
    VP, Consumer Digital Marketing
    Verizon
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    BP
    Becky Ploeger
    Global Head of Reservations and Customer Care
    Hilton
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    MS
    Martha Sager
    2023 CCWomen Hall of Fame Inductee, Global CX Consultant
    CCWomen Influencer
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    AR
    Abbas Rangwala
    Sr Dir, Solution Consulting
    ServiceNow
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    HC
    Helen Cox
    Senior Manager, CX Quality
    Paycor
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    VM
    Vache Moroyan
    SVP, Product
    Observe.AI
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    CW
    Christian Wathne
    Senior Director, Sales Engineering
    Observe.AI
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    AS
    Anu Sachdeva
    Global Solution and Service Line Leader
    Genpact
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    AA
    Anurag Avlash
    Executive Director, Consumer Care Analytics & Insights
    The Estée Lauder Companies
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    RS
    Rahul Sood
    Chief Product Officer
    Pindrop
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    ZK
    Zeus Kerravala
    Adviser
    Zingly.ai
    image placeholder
    SD
    Sean Donadio
    Senior Vice President of Authentication
    SecureLogix
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    NG
    Natalie Graham
    Senior Manager, Partner and Customer Marketing
    Hiya
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    PB
    Precious Bucher
    Director of Customer Experience and Operations
    Zappos
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    JC
    Joe Carey
    VP of Customer Experience and Design
    Prosodica - FreeClimb from Vail
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    ML
    Michael Logan
    Senior Strategic Sales Consultant
    Genesys
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    GH
    Georges Habalian
    Regional Consulting UC Engineer
    HCA Healthcare
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    DK
    David Keeley
    Chief Technology Officer
    Electronic Caregiver
    image placeholder
    NC
    Nick Cerise
    SVP, Chief Marketing Officer
    TTEC
    image placeholder
    KM
    Kunal Maiti
    Principal Solutions Engineer
    Twilio
    image placeholder
    KA
    Kimberly Agin
    Head of Business Performance and Enablement, Voice & Chat Automation/Contact Center
    KeyBank
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    CW
    Charlie Weems
    Solutions Architect
    Twilio
    image placeholder
    AS
    Amber Scott
    VP, Customer Experience
    Tuft & Needle
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    YW
    Yvette Wheeler
    Sr. Customer Service Manager
    Windsor Fashions
    image placeholder
    SH
    Scott Harvey
    Chief Customer Officer
    Sprinklr
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    KK
    Kamilla Khaydarov
    Sr. Director, Product Marketing
    Slack from Salesforce
    image placeholder
    RB
    Ryan Bonheyo
    Senior Account Executive
    Communication Service for the Deaf (CSD)
    image placeholder
    GP
    Greg Pollock
    Vice President of Business Development
    Communication Service for the Deaf (CSD)
    image placeholder
    MR
    Michael Roche
    RVP, Solution Consulting
    Five9
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    MH
    Myles Hornsby
    ENT Solution Consultant
    Five9
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    JL
    Joe Landers
    Principal Solution Consultant
    ServiceNow
    image placeholder
    NP
    Navya Pandiri
    Outbound Product Management Director
    ServiceNow
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    BC
    Bryan Clark
    SVP, Technology & Digital Enablement
    SelectQuote
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    EM
    Enda Murphy
    Chief Technology Officer
    US Radiology Specialists
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    AC
    Alyssa Carpenter
    Senior Manager of Customer Service Training & Quality Assurance
    BARK
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    AG
    Amanda Garcia-Waters
    Product Manager, Contact Center
    Medallia
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    AL
    Andrew Landis
    Manager, Quality Assurance - Marketplace Services
    SeatGeek
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    DW
    Dawn Wood
    CX Manager
    North American Bancard
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    WL
    Wendy Lustig
    Director, Quality, Experience and Development Ops
    AdventHealth
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    NH
    Nicole Holland
    Executive Director
    AdventHealth
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    VG
    Valarie Grant
    Senior Solutions Engineer
    Medallia
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    RA
    Roger Arias
    AVP, Contact Center Transformation, Practice & Solutions
    Hexaware
    image placeholder
    NL
    Nick Luders
    VP Customer Success
    TriNet
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    CC
    Chris Crosby
    CEO
    VenturesCX
    image placeholder
    VS
    Vijai Shankar
    VP, Product Marketing
    Uniphore
    image placeholder
    CK
    Cristopher Kuehl
    VP of Artificial Intelligence & Data Science
    Akkodis
    image placeholder
    JM
    Jim Marron
    Enterprise Account Executive
    Yellow.ai
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    EO
    Elizabeth O'Connor
    VP, Operations
    Self Financial Inc.
    image placeholder
    TM
    Tyler Moseman
    Sr. Leader, Service Measurement
    PayPal
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    LR
    Lizzie Resnick
    Fmr. Customer Care Director
    SmartPak
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    RB
    Rahsa Bale
    Care Center Referral Supervisor
    Second Harvest Heartland
    image placeholder
    TE
    Tina England
    Neighbor Services Operations Manager
    Second Harvest Heartland
    image placeholder
    CG
    Chris Guthery
    Vice President of Customer Operations
    WorldVue
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    PS
    Priyank Saxena
    Senior Director, PM
    Salesforce
    image placeholder
    CM
    Crystal Miceli
    Vice President, Product & Industry Marketing
    TalkDesk
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    FW
    Frank Wassenbergh
    CX Tech Practice Leader
    Cloudlinx
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    KS
    Kevin Sheehan
    Founder and Managing Partner
    Cloudlinx
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    MM
    Matt McGinnis
    Vice President of Product Marketing
    Five9
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    MC
    Mark Cohen
    Senior Director, CS Operations
    Spotify
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    JP
    Julian Patino
    Associate Director, Global Customer Support and Vendor Operations
    Spotify
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    IA
    Ishaan Aggarwal
    Quantiphi
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    AP
    Anne Palmerine
    VP, Customer Engagement
    UPMC Health Plan
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    EW
    Edgar Wilson II
    Principal Program Manager, Microsoft Dynamics 365 Customer Service
    Microsoft
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    DP
    Daniel Pickworth
    Sr Director Supportability
    Microsoft
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    MG
    Michael Guerrero
    Director IT Cloud Telephony and CRM
    AdventHealth
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    EG
    Evan Gerber
    VP, Digital Consumer and User Experience
    VF Corporation
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    BR
    Brian Remmel
    Global Director, Sales & GTM CxE Solutions
    Amazon Web Services
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    FS
    Fabio Sattolo
    Chief People & Technology Officer
    Covisian
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    DR
    Deborah Roszell
    Event Manager, Tradeshows
    NICE
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    JC
    Jeff Canter
    Chief Operations Officer, CX Division
    NICE
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    RG
    Rolanda Grant
    Vice President of Client Success
    National Debt Relief
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    GB
    George Bevensee
    EVP
    TVC Pro-Driver
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    TH
    Tina Hammons
    SVP Customer Experience
    GlowTouch LLC
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    SC
    Steven Cook
    CX Senior Manager
    Tuft & Needle
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    DG
    David Glickman
    CEO
    Mint Mobile
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    PP
    Payal Patel
    Sr, Director Solution Engineering
    Freshworks
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    BC
    Bonnie Chase
    Senior Director, Service Marketing
    Coveo
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    JM
    John McCahan
    VP Customer Care
    FTD
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    CH
    Cory Hershman
    CX Strategy Manager
    CoAdvantage
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    MC
    Matthew Clare
    Chrome OS Product Lead of Contact Center Solutions
    Google
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    JA
    Jonathan Arnold
    Vice President Teleservices Support Operations
    Caesars Entertainment
    image placeholder
    EC
    Eleanor Cooper
    CEO
    Pathstream
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    JP
    Jamie Payne
    Vice President of Counseling and Counseling Support
    Money Management International
    image placeholder
    JW
    Jerrell Welch
    Director - Operations
    Okie811
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    PB
    Prabhpreet Bajaj
    Practice Lead- Gen AI
    Quantiphi
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    CJ
    Chaunte Johnson
    Director, Workforce Management
    Cox Automotive
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    JB
    Josh Bulgin
    SVP, LATAM Delivery & Operations
    Concentrix
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    JS
    John Soto
    CC Technology Manager
    Southwest Airlines
    image placeholder
    PW
    Peter Wheelhouse
    Vice President
    PNC
    image placeholder
    KC
    ken cohen
    SVP, Business Development and Consumer Sales
    JK Moving
    image placeholder
    DN
    Deon Nicholas
    Co-founder, CEO
    Forethought
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    JS
    Joshua Schechter
    Global Field CTO
    Amelia

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