The Industry's Most
Exciting Night of the Year
#CCWAwards
brought to you by
.png)
The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. The mission of the CCW Excellence Awards is to raise the bar for the contact center profession by identifying top practices, superior thinking, creativity, and execution across the full spectrum of contact center functions. After a particularly extraordinary couple of years, the 2024 Awards program celebrates stories of strength, endurance, perseverance, and operational continuity across the profession.
2024 Award Finalists
End User Categories
 |
Customer Contact Leader of the Year |
Adam Van Cleef, Fullscript Ben Segal, Thesis & Stasis Dana Lloyd, Synovus Bank Ken Cohen, JK Moving Shantel Love, Pearson Vanessa Hardy Brown, Spirit Airlines William Tafoya, Capital Rx |
|
 |
Best in Class Contact Center (1-99 Seats) |
American Kennel Club Bespoke Post Capital Rx Dallas Independent SD Eargo FOTILE America LLC Halo Collar OneCause Purple Showdown Displays |
|
 |
Best in Class Contact Center (100+ Seats) |
Alaska Airlines BCLC Broad River Retail Cox Automotive JK Moving Pearson Samsung Electronics America SCAN Health Plan Synovus Bank UPMC Health Plan |
Vendor Categories
|
Cloud-Based CX Solution of the Year |
Bright Pattern Google CCaaS Medallia NICE PolyAI Talkdesk UJET Uniphore |
|
|
BPO of the Year |
Arise Virtual Solutions Etech Global Services GlowTouch Omni Interactions Startek The Office Gurus Working Solutions |
|
|
Workforce Innovation of the Year |
iQor Laivly Omni Interactions Sanas.ai TouchPoint One USU Five9 |
|
|
Disruptive Technology of the Year |
Alorica Awaken Intelligence Brainfish DATAMARK Inc. Krisp Technologies Sanas.ai USU Zenarate |
|
|
Automation Solution of the Year |
Amelia AmplifAI Balto CallMiner Mosaicx NICE PolyAI Talkdesk |
End User & Vendor Categories
|
CCWomen Hall of Fame |
Colleen Beers, Alorica Lisa Mariano, ResultsCX |
|
|
CCWomen's Best Workplace for Gender Equity Award |
Omni Interactions Athletic Greens ResultsCX |
|
|
CMP Research: Best of the Best Managers in Customer Contact |
Brad Sheffield, Fullscript Emily Boetcher, Leaf Home Jackie Rode, American Kennel Club Jake Petrangelo, Showdown Displays Lisa Strate, Purple Meagan Gillespie, Skybridge Americas Mercedes Hinton, Arise Virtual Solutions Sherry Houle, Synovus Bank Stacy Samuelson, Showdown Displays Tyris Thomas, Showdown Displays |
|
 |
CMP Research: Best of the Best Agents in Customer Contact |
Amanda Sander, American Kennel Club Daniel Smith, Premier BPO
Holly Wozny, Working Solutions
John Andrew, Premier BPO Julian Jacobsen, Showdown Diplays Jill King, Synovus Bank Laura Cullins, American Kennel Club Lakysa Robinson Green, Capital Rx NoTasha Odums, Working Solutions Sherron Davis, Synovus Bank |
|
 |
CMP Research: Best of the Best Employee Experience |
Winners will be selected from the finalists for the Best in Class Contact Center (100+ Seats), Best in Class Contact Center (1-99 Seats), and BPO of the Year categories. |
|
|
CMP Research: Best of the Best Self-Service Innovation |
Winners will be selected from the finalists for the Best in Class Contact Center (100+ Seats), Best in Class Contact Center (1-99 Seats), and BPO of the Year categories. |
Brought to you by