Surviving In A World Without Sales & Offers

About the Event

Join Reputation's Matthew Patchett & Concentrix + Webhelp's Tony Patterson as they talk about the ever-changing landscape of the automotive industry and how Customer Experience has become the key differentiator for automotive retail survival now that key parts of customer sales and ownership journeys are increasingly sitting with the OEM. In addition, Tony and Matthew will discuss the different stages of maturity in the automotive retail sector and outline how successful businesses have moved away from the baseline of gathering data, to proactively using customer feedback to deliver positive business change while increasing profitability by attracting and retaining more customers. To learn more about what best-in-class looks like, how to get there, and what it will mean for you, join us on Wednesday 29th November at 2:00 pm.