Elin Floyd

Elin Floyd is a leader in digital customer experience with a focus on designing seamless customer journeys and improving backend systems to create cohesive and effective service experiences. With over 8 years of experience, she has implemented AI-driven tools such as shade-matching solutions, ticket deflection systems, and predictive analytics, all aimed at enhancing customer value and supporting business growth. Elin combines a thoughtful approach to technology with a deep understanding of customer needs, driving operational improvements and helping businesses align their CX strategies with broader goals. Her work bridges the gap between innovation and practical customer support solutions.