Name: Customer Contact Week Las Vegas
Start: 2025-06-09 17:00
End: 2025-06-12 17:00
Location: Caesars Forum Las Vegas

Rosa Berrios

SVP Of Customer Experience and Operations

MCS

Geoff Burbridge

Managing Vice President, Customer Channels

Capital One

Tylor Beveridge

Director, Customer Success

Tranont

Shirley Quinn

Director, Global Sales Operations

Rocky Mountaineer

Jay Hollister

Director, Global Customer Success

Manulife

LaToyia Carroll

Global Training Development Manager

Pearson

Noah Lomax

Head of Customer Experience

"IG Group (tastytrade, Inc.)"

Chris Frappier

Customer Success Director, SLED

Armis

Takia Butler

Director, Customer Experience Operations

Grubhub

Tim Barker

Director Business Operations, Customer Support

TripAdvisor

Mary Hill

Managing Director, Enterprise Contact Center Operations

Webster Bank

Amanda Ho

Director of Investor Relations

Pinnacle West Capital Corporation

Rebecca Jarvis

Chief Business, Technology & Economics Correspondent

ABC

Zack Kass

AI Futurist; Former Head of Go-to-Market

OpenAI

Brandy Labinjo, MBA, MSA

Manager Information Technology, Planning and Portfolio Health

Arizona Public Service (APS)

Van Lai-DuMone

Founder & CEO

worksmart Advantage

Shantel Love

Global VP Customer Success Clinical & School Assessment

Pearson

Mat Makay

Senior Global Workforce Management Lead

Block

Erica McMannes

Chief Experience Officer

Instant Teams

Manjit Minhas

Co-Founder

Minhas Brewery Distillery and Winery

Miguel Murillo

Associate Director, Global Customer Service

Avanos Medical

Jaysa Boyer-Tushaus

Head of Employer Engagement

Ultimate Medical Academy

Ferdinand Piano

VP of Customer & Client Experience

Medify Air

Leigh Roach

Director, Store & Customer Support

Johnston & Murphy

Amber Scott

VP, Customer Experience

Serta Simmons Bedding

Camille Rosales

VP of Customer Support & Account Management

Hippo Insurance

Frid Edmond

SVP, Customer Engagement Centers

Marriott International

Adam Way

VP of Customer Care and Planning

Innovative Chemical Products Group

Joseph White

Director of Customer Engagement

Mood

Brandi Yates

AVP, Learning & Development

Ultimate Medical Academy

Robert Young

VP of Member Relations

VerusRx

Jill Zapadinsky

Director, Contact Center & Customer Registration Support

The American Kennel Club

Chad Foster

Technology Executive; Entrepreneur; Best-Selling Author

Blind Ambition™

Brad Power

Senior Director, Product Management & UX

Kendra Scott

Casey MacMillan

Senior Director Former Resident Care

RPM Living

Darren Alick

Manager, Customer Care Systems & Technology

Cabinetworks Group

Drew Smith

AVP, Customer Service

Reprise Financial

Evan Sinrich

Director II, Contact Operations

Dana Farber Cancer Institute

Gene Kropfelder

Executive Director, Customer Care & Experience

Ally Financial

Jana Decker

Customer Service Manager

Infinity Care Solutions

Laura Turner

VP, Customer Experience

alphabroder

Mike Egan

Vice President, Customer Experience

One Inc

Shekar Ramanathan

Executive Director, Digital Transformation

Atlantic Health Systems

Sumit Sinha

Senior Director, Software Engineering

DIRECTV

Tyler Carpenter

Deputy Chief Information Officer

D.C. Department of Employment Services (DOES)

Eleesa Smith

Director of Customer Obsession

Prudential Financial

Elizabeth O'Connor

SVP Operations

Self Financial

Mike Eruzione

1980 Team Captain & Olympic Champion

Team USA Hockey

Sharanya Ravichandran

VP, Design & Experience Strategy

JPMorgan Chase & Co

Dann Allen

Senior Director, Banking Intelligence

J.D. Power

Guy Fieri

Emmy Award-Winning Chef & Restaurateur

Food Network

Lance Gruner

Fmr. EVP, Global Customer Care

Mastercard

Nicole Kyle

Managing Director, Research

Customer Management Practice

Seun Aiyese

President of Retail Banking

Southern Bancorp

Becca Pike

Director, Member Services

UFCU

Cheryl Gregware

AVP Customer Service Manager

ChoiceOne Bank

Crissy McNutt

Director, Workforce Management

Grubhub

Dan Balistierri

Director, Customer Advisory

KPMG

David Powers

Contact Center Manager, Head of Customer Experience, Social Media Director

Rooter Hero Plumbing

Deepali Joshi

Head of Customer Success

Omada Health

Elin Floyd

Associate Director, Digital Experience

Haus Labs

Gina Reilly Coates

Senior Director, Care Operations

Grubhub

Jeremy Malin

Senior Director, Product Management, Digital Strategy & Customer Experience

Credit One Bank

Steve Chambers

VP, Enterprise Contact Center

Sutter Health

Manish Shah

Managing Director, Service Transformation Advisory

KPMG

Cynthia Patterson

VP Customer Experience

Antech Diagnostics

Jenniferann Clayton

Senior Director Customer Support

EarthLink Internet

Nabila Lulow

VP, Enterprise CX Solutions

E78

Amanda Caparelli

Deputy Divisional Director

Customer Management Practice

Anders Rønnebech Jensen

Director CX & Customer Engagement

Mastercard

Andreas Orebo Wenzel

VP, Engage AI

Jabra

Audrey Steeves

Content Analyst

Customer Management Practice

Brian Cantor

Managing Director, CCW Digital

Customer Management Practice

Brooke Lynch

Divisional Director of Digital

Customer Management Practice

Brookelynn Sullivan

Research Analyst & Program Manager

Customer Management Practice

Daniel Dehner

Director, Service Response Center

Boston Children's Hospital

Felicity Martin

Research Analyst & Program Manager

Customer Management Practice

Greg Hanover

CEO

Liveops

Harry Folloder

SVP, Chief Digital & Technology Officer

Alorica

Jay Baer

Global Business & CX Strategist, Researcher, & Entrepreneur

Jay Baer

Michael DeJager

Managing Director, Events

Customer Management Practice

Nathan Nickens

Principal Analyst & Divisional Director

Customer Management Practice

Nicoletta Karpathios

Deputy Divisional Director, CMP Exchange

Customer Management Practice

Samantha Middlebrook

Vice President, Product Strategy & Marketing

Upland Software

Sammy Patterson

Director, Quality, Academy & Performance Coaching

Accolade

Sandy Ko Fonseca

Founder & Principal; CCWomen

Customer Management Practice

Shiwon Oh

Editor in Chief; CCWomen

Customer Management Practice

Tracy Hill

Senior Manager, Customer Service

FreshDirect

Tony Luciani

Director, Customer Success

Self Financial

Julie Casteel

CMO & Chief Strategic Accounts Officer

ibex

Jim Iyoob

Chief Customer Officer

Etech Global Services

Dana Lloyd

Senior Director, Customer Care

Synovus Financial

Christa Seary

IT Knowledge, Reporting & Tools Manager

Paychex

David Klimek

Customer Service & Experience Lead

KPMG

Greg Pollock

Vice President of Business Development

Communication Service for the Deaf (CSD)

Justin Michaud

Director, Customer Care

Life360

Ryan Bonheyo

Director of Business Development

Communication Service for the Deaf (CSD)

Sourjo Basu

VP Customer Experience

Ouro

Stephane Rivard

CEO & Co-Founder

HiringBranch

Chance Whittley

Principal AI Consultant CX Generative AI

PTP

Dave Brown

SVP North America

Quantanite

Jennifer Di Tirro

VP, Business Development

Qualfon

Lauren Smith

Senior Director of CX

Fmr. Upwork

Maik Hummel

Head of AI Strategy

Parloa

Mark Killick

SVP, Experiential Operations

Shipt

Megan Merrick

Founder

Baseball Run Club

Praveen Kannan

Head of Product

UnifyCX

Veronique Lacasse

Senior Manager, Training Design & Delivery Project Management

Bell

Victor Alonso

Head of Customer Service

El Car Wash

David Hanley

Senior Director of Service Delivery

Morgan & Morgan

Shawn Zhang

Co-Founder & CTO

Sanas

R. Scott Brown

SVP, Customer Experience

Frontdoor

Lauren Maschio

Senior Product Marketing Team Manager

NICE

Alex Cramer

Head of Sales

Cresta

Alfredo Rizzo

Digital Chief Technology Officer

TTEC

James Bednar

VP, Product Management

TTEC

Jeremy Victor

Chief Customer Officer

Noom

Jo Lai

GVP, Customer Experience

Hopper Technology Solutions

Joanne Vazquez

Director of Employee Success

Morgan & Morgan

John McMullan

VoiceAI Product Marketing

Observe.AI

Juan Pereira

VP, Delivery Management, CXM

Conduent

Lauren Volpe, CCXP

Chief Customer Officer

Pison Technology

Mary Horvath

Senior Managing Director

Webster Bank

Manu Dwievedi

Sr. Director - Etech Insights

Etech Global Services

Deepak Kumar

Chief Customer Officer

Observe.AI

Shawndra Tobias

SVP, Customer Experience

Etech Global Services

Nidhin Varghese

Head of AI Agent Practice - Solutions Consulting & Implementation

Observe.AI

Crystal Pittman

Sr. Manager, Customer Service

HumanN

Darnell Brooks

Director, Customer Solutions, Operations Process, and Strategy

The Home Depot

Kevin McNulty

Sr. Director, Product Marketing

Talkdesk

Michael Matoush

SVP, Education and Learning Experience

Career Certified

Neville Letzerich

Chief Marketing Officer

Talkdesk

Sohaib Ahmed

Senior Director, Customer Experience, Datamatics

Datamatics Global Services

Natalie Beckerman

Global Head, Customer Support Operations

IHG Hotels & Resorts

Colleen Beers

Global Customer Experience Executive

CCWomen

Cheryl China

SVP, Director Retail Servicing

Citizens Bank

LaKisha Ellis

Associate Director of Customer Engagement

CFNA

Kacey Felila Tolua

Senior Director, CEC Technology - Guest & Associate Experience

Marriott International

Larry Fleischman

Senior Vice President & Head Strategic Alliance Sales

Datamatics Global Services

Mandi Geary

Director, Customer Care

BSN Sports

Catie Hydeman

VP of FC Operations

Chewy

Judith Platz

2021 CCWomen Hall of Fame Inductee; Chief Customer Officer

SupportLogic

Becky Ploeger

Global Head of Reservations and Customer Care

Hilton

Martha Sager

Strategic Account Executive

Nextiva

John Stanovcak

Chief Experience Officer

ImpactLivesCX

Rebecca Warfield

Artist Manager

724 Management

Sabrina Wilson, MBA

Founder

"Spill the T Consulting, LLC"

Dr. Hui Wu-Curtis

2021 CCWomen Hall of Fame Inductee; Director of Customer Service

SmartRent

Sharath Keshava Narayana

CEO & Co-Founder

Sanas

Dora Boussias

Award-Winning Data & AI Executive & Founder

DoraB Global

Jennifer Buffaloe

Senior Director, Customer Success

CallMiner

Stephen Canterbury

Director, Customer Success Management

ASAPP

Tanya Fowler

Head of Customer Experience

FCT (First Canadian Title)

Vinod Muthukrishnan

VP & COO, Webex Customer Experience

Webex by Cisco

Chris Purpura

VP, Customer Service

Neiman Marcus

Anshuman Singh

Managing Director - Customer Experience Digital Transformation

American Airlines

Mackenzie Smith

VP & Head of Partnerships and Business Operations

ASAPP

Zaki Bajwa

VP, Solutions Consulting - AMER

Sprinklr

Jason Carter

Sr. Director, Global Operations

Genesys

Beth Granberry, MBA

Director, Communications Platform Services

GLOBAL PAYMENTS INC.

Niki Hall

Chief Marketing Officer

Five9

Rasheeda James

VP of Client Services

Americor

Roni Jamesmeyer

Sr. Product Marketing Manager

Five9

Phil Kolterman

CIO

Brinks Home

Michael Logan

Strategic Director Innovation

Genesys

Veronica Moturi

Senior Vice President of Customer Experience

Brinks Home

Shri Nandan

VP, AI Products & Experiences

Comcast

Jason O'Dell

VP, Voice Services

First Horizon Bank

Bob Summers

CEO & Founder

Goodcall

Edgar Wilson

Principal Program Manager, Dynamics 365 Customer Service Group

Microsoft

Jason Hiland

CRO

collaborationroom.ai

Rebecca Jones

President

Mosaicx

Kephanie Landess

Divisional Vice President, Sales – East

Sprinklr

Virginia Mateos

Group Head of Marketing and Communication

Covisian

Adam McCreery

Director, CX

DraftKings

Misty Shafer Sterne

Vice President of Customer Technology

American Airlines

Cathryn Valladares

VP, Enterprise Solutions

Nextiva

Theresa Watts

Award Winning Global Human Resources & DEIA Executive

David Parkhurst

SVP, Sales & Marketing

Liveops

Ashish Seth

VP, Product Management

Salesforce

Gaurav Passi

Founder & CEO

Zingly

Wes Dudley

VP, Customer Experience

Broad River Retail

Tommy Walker

VP, IT Operations

Mercalis

Alan Ross

Partner, Customer Experience Applications

Microsoft

Amir Hameed

SVP, Global Technical Solutions & Innovation

RingCentral

Anthony Cass

Director of Sales Contact Centres

Brandon Beall

Director, Customer Experience Operations

Cvent

Brian Sibbitt

VP, Infrastructure & Operations

Equitable Bank

Craig Bernero

SVP, ISG Common Platform

Dell Technologies

Dawn Anderson

Senior Managing Director

Accenture

Eric Brosius

VIce President, Technology Services

Sun River Health

Georges Habalian

Regional Consulting UC Engineer

HCA Healthcare

John Moses

Vice President, Member Experience

Oura Ring

Michael Guerrero

Director, IT Cloud Telephony

AdventHealth

Neil Gibson

SVP, Customer Experience

FedEx

Sean Donadio

Senior Vice President of Authentication

SecureLogix

Stijn Bannier

Global Digital Product Director

Adidas

Surojit Mukhopadhyay

Product Leader - Omni Care Self Service & Service CRM

Walmart

Jesse Zhang

CEO & Co-founder

Decagon

John Finch

VP, Product Marketing, Customer Engagement

RingCentral

Kali Sarim

VP of CX

Symtrain

Kelly Koelliker

Senior Director, Content Marketing

Verint

Lisa DeFalco

CEO & Founder

TPG Inc.

Ian Schmehl

Operations Vice President - Enterprise Operations

State Farm

Chris Vetrano

Head of Customer Experience

Flock Safety

Frederick Richards

Product Manager

Qualtrics

Kevan Mah

Director, Product Management, Amazon Connect

Amazon Web Services

Peter Nilsson

Principal Engineering Manager

Microsoft

PJ Singh

Chief Technology Officer

iQor

Rishi Rana

CEO

Cyara