Customer Contact Week Nashville

Dick Vitale

College Basketball Analyst

ABC Sports & ESPN

Shantel Love

Global VP Customer Success Clinical & School Assessment

Pearson

Bill Strickland

Founder

Bidwell Training Center

Shannon Adams

Chief Experience Officer

HarmonyCares

Craig Allan

Head of Data and Technology

Allegro Home Delivery

Jose Alvarado

Senior Manager, Operations Process

The Home Depot

Glenn Aniano

Sr. Director, CX Operations

Protective Life

Farha Ansari

Process Improvement Engineer

MetroNet

Chris Arnold

VP, Customer Experience Strategy

ASAPP

Jacob Bailon

Director of Engineering

DATAMARK

Mr. Chad Blanton

Director, WFM

North

Jaysa Boyer-Tushaus

Head of Employer Engagement

Ultimate Medical Academy

Darnell Brooks

Director, Customer Solutions, Operations Process, and Strategy

Home Depot

Justin Browning

Managing VP, Operations

Velera

Kathy Budzioch

Senior Manager, Customer Experience Operations

Grubhub

Michael Burcham

Faculty Director, Center for Entrepreneurship

Vanderbilt University

Takia Butler

Director, Customer Experience Operations

Grubhub

Lucinda Callahan

Director, Customer Service Operations

One Inc

Brian Cantor

Managing Director, CCW Digital

Customer Management Practice

Joe Carey

VP, Customer Experience

FreeClimb

Y. Chandra

Global Head of Sales Enterprise CBO

Tata Consultancy Services

Helena Chen

Director, Product Marketing

Uniphore

Cheryl China

SVP, Director Mass Market Servicing

Citizens Bank

Tisha Cole

Director, Customer Insights

Kenvue

Mathew Conn

CRO

Merchants CX

Lance Conzett

Head of Customer Experience

Found

Mrs. Melissa Copeland

Principal

Blue Orbit Consulting LLC

Mr. Gary Courtney

Interim VP, Sales & Process

Ideal Image

Michael DeJager

Managing Director, Events

Customer Management Practice

Makarand Deshmukh

VP, Operational Strategy

Optimum

Stuart Discount

CEO

Enterprise Communications Advocacy Coalition

Jennifer Doane

Director, Trust & Safety

Thumbtack

Savannah Dowe

VP, Customer Care

PLACE

Jagadeesan Dwarakanath

Enterprise Architect

Tata Consultancy Services

Jenn Maciver Edwards

VP, Marketing

Five9

Mike Egan

VP, Customer Experience

One Inc.

Ejieme Eromosele

VP of Customer Growth

Quiq

Andrea Ewing

COO

Unbound

Jules Funderburk

VP/Director of Customer Support

Thread Bank

Bruce Gilbert

Chief Information & Technology Officer

Young Energy

Samantha Goldstein Bufford

Publicist

Nashville Underground

Kentis Gopalla

Head of Product WEM & ZCX Ecosystem

Zoom

Brittany Green

Senior Product Manager

Transcarent

Lance Gruner

CCW Advisory Board Member

LWG

Michael Guerrero

Director, IT Cloud Telephony & CRM

AdventHealth

Ashish Gupta

Global Head of Customer Excellence and Service Transformation

Iron Mountain

Jennifer Hanson

Director, Customer Experience

Andersen Windows

Mr. Boaz Hecht

Co-Founder & CEO

8Flow

Lauren Jackson

VP, Global Service Delivery

Nextiva

Lydia James

Chief Transformation Officer

The Pivot Solutions Group

Sarah Jeanneault

VP, Marketing

ProcedureFlow

Mike Kaplan

Chief Revenue Officer

PayNearMe

Ali Karim

Vice President

DATAMARK

Mr. MOHIT KHANDELWAL

Global Solutions and CX Advisory

TCS

Annie Kim

Head of Product

Elevate K12

Sandy Ko Fonseca

Founder & Principal, CCWomen

Customer Management Practice

Kotei Kotey

Research Analyst

Customer Management Practice

Gene Kropfelder

Executive Director, Customer Care & Experience

Ally Financial

Nicole Kyle

Managing Director, Research

Customer Management Practice

Lora Lawson

VP, Contact Centers

Careington International Corporation

Vannessa LeBoss

Co-Founder & Chief Operating Officer

360 Direct Access

Catheryn Li

Co-Founder & CEO

Simple AI

Brandt Lovell

VP, Solution Engineering, Center of Excellence

NiCE

Jessica Lovell

SVP, Director of Customer Relations

First National Bank Texas

Jon Lunitz

Director of Enterprise Sales & Solutions

DATAMARK

Jessie Lunk

VP, Clinical Contact Center

Labcorp

Brooke Lynch

Divisional Director, Digital

Customer Management Practice

Spandan Mohapatra

AI & Data Leader, Americas

Tata Consultancy Services

Simon Marchand

Senior Advisor, Fraud, Identity & Biometrics

Independent

Rachel Margolis

Former Talent Manager, The Voice

NBC

Tom McCormick

Senior Director, Operations

Capital One

Adam McCreery

Director, CX

DraftKings

Joanne McGowan

VP, Customer Experience

Luminare Health

John McMullan

Director, Product Marketing

Observe.AI

Amy Merrill

SVP, Partner Operations

Crescendo AI

Emily Messer

Head of Training, Clinical Contact Center

Labcorp

Mr. Joe Mifsud

Senior Manager, Support and Trust & Safety

WorkWhile

Cordell Miles

Workforce Manager

IAA

John Minor

CPO

PayNearMe

Sean Minter

Founder / CEO

AmplifAI

Mike Mossman

SVP, Customer Care & Collections

Snap Finance

Enda Murphy

CTO

Lumexa Imaging

Nathan Nickens

Principal Analyst & Divisional Director

Customer Management Practice

Tom Nusspickel

Chief Operating Officer

Universal Account Servicing

Michael O'Neil

SVP, Strategic Accounts

OfficePartners360

Shiwon Oh

Editor in Chief, CCWomen

Customer Management Practice

Ashok Pai

SVP, Global Head of Enterprise Cognitive Business Operations

Tata Consultancy Services

Mike Pappas

CEO

Modulate

Ryan Parsons

CEO

Evive Brands

Neal Pearson

Partner Technology Mgr

Five 9

Henry Pezzo

Enterprise Account Executive

Omilia

Judith Platz

2021 CCWomen Hall of Fame Inductee; Chief Customer Officer

SupportLogic

Sangeetha Rai

Global COO & CCO

Barasch & McGarry - Lawyers for the 9/11 Community

Diana Rey-Marrero

VP, Global Services

Cummins Inc

Scott Rhinehart

Solution Sales Executive

Alorica

Roseann Rogers

Main Stage Host

Customer Contact Week

Josh Russ

Co-Founder & COO

8flow

Arthe Sampath

VP, Product Marketing & GTM Strategy

Alorica

Andrew Sandilands

Director of Digital Care

Foxtel

Marci Scott

Senior Manager, Human Resources

The Home Depot

Gadi Shamia

CEO

Replicant

Tamara Shelman

Division VP, Member Benefits Center

AGIA

Sandeep Singh

VP and Head, Cloud Unit Americas

Tata Consultancy Services

David Stauffer

Fraud Expert

Veridas

Audrey Steeves

Content Analyst

Customer Management Practice

Hannah Steiman

President

Peak Support

Thilia Stone

Manager, Business Intelligence

Shipt

Lisa Strate

Head of Support

GSDU

Ankit Talwar

Director, Product Management AI

Dell

Lisa Tan

Chief Marketing Officer

Reverie

Mr. Ian Tempro

COO

IA Solutions

Vincent Trotter

Vice President of Client Success

National Debt Relief

Ryan Tucker

VP, Consumer Customer Service

Verizon

Sai Vivek

Field CTO

Cresta

Sarah Walton-Suh

Customer Success Enablement Specialist

Trimble

Rebecca Warfield

Artist Manager

724 Management

Alex White

CIO

Ideal Image

Dr. Hui Wu-Curtis

Director, Customer Service; 2021 CCWomen Hall of Fame Inductee

SmartRent

Lisa Wysocky

Senior Director, Channel & Partner Management

Sonos

Brandi Yates

AVP, Learning & Development

Ultimate Medical Academy

Thomas Young

VP, Customer Experience

Halo Collar

Uyen Mai

Senior Cloud Solution Account Manager

Vonage

Ms. Katie Waymack

Mid-Market Account Manager

Vonage

Geoff Burbridge

Managing Vice President, Customer Channels Horizontal Services

Capital One