The Industry's Most 

Exciting Night of the Year

#CCWAwards

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The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. The mission of the CCW Excellence Awards is to raise the bar for the contact center profession by identifying top practices, superior thinking, creativity, and execution across the full spectrum of contact center functions. After a particularly extraordinary couple of years, the 2024 Awards program celebrates stories of strength, endurance, perseverance, and operational continuity across the profession. 

2024 Award Categories

Applications are now closed. Best of luck to all nominees!

End User Categories

	Customer Contact Leader of the Year
	Best in Class Contact Center (1-99 Seats)
	Best in Class Contact Center (100+ Seats)
	People's Choice Best in Class Contact Center

Vendor Categories

	Cloud-Based CX Solution of the Year
	BPO of the Year
	Workforce Innovation of the Year
	Disruptive Technology of the Year
	Automation Solution of the Year

End User & Vendor Categories

	CCWomen Hall of Fame
	CCWomen's Best Workplace for Gender Equity Award
	CMP Research: Best of the Best Managers in Customer Contact
	CMP Research: Best of the Best Agents in Customer Contact
	CMP Research: Best of the Best Employee Experience
	CMP Research: Best of the Best Self-Service Innovation