- Offer insights from exclusive conversations with tech leaders Bill Gates (Microsoft), Sam Altman (OpenAI), and Reid Hoffman (LinkedIn)
- Share real-world AI-driven CX case studies from bold early adopters
- Describe how forward-thinking companies are redesigning jobs, upskilling teams, and reimagining the customer journey to meet the demands of today’s new era
How Leaders Are Rethinking Customer Experience with AI
AI is affecting virtually every aspect of every company. The customer experience is no exception.
Innovative, forward-thinking brand strategists and CX experts are seizing the opportunity to rethink how AI can lead to even better, more personalized customer experiences.
On July 22, in a live, interactive HBR webinar, branding and CX experts Adam Brotman (former Chief Digital Officer at Starbucks) and Andy Sack (tech visionary) will explore what it takes to lead in an AI-first world where brand interactions can be rapidly created and scaled using AI, and examine why now is the time to rethink CX.
Brotman and Sack will analyze how AI is rapidly shifting customer expectations, redefining personalization, and accelerating the pace of brand engagement. They will:
If you're responsible for shaping customer relationships and delivering a unique, personalized, differentiating customer experience, now is the time to rethink what great experience looks like in the era of AI—before your competitors do. Join Brotman, Sack, and HBR on July 22 to learn how.
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