Beyond the Agentic AI Hype: How Leading Enterprises Make It Actually Work

Agentic AI is becoming a defining force in how enterprises are evolving. In 2026, leading organizations are using AI agents to transform customer experiences, streamline operations, and execute work in new ways, driving real business impact. At the same time, many organizations struggle to turn ambition into results. Surrounded by buzzwords and bold promises, teams often stall before seeing meaningful ROI, widening the gap between those experimenting with agentic AI and those deploying it in production. In this webinar, we’ll clarify what agentic AI actually means in an enterprise context and focus on the foundational work required for success, what must be in place for AI agents to earn trust, operate reliably, and deliver real business impact. This session helps teams move past hype and understand what it truly takes to make agentic AI viable inside complex organizations. We’ll then examine how leading enterprises are putting these foundations into practice. Through real-world examples, we’ll explore how agentic AI is being applied across both front-end customer experiences and back-office operations, from personalization and faster resolution to automation and coordination across internal workflows. The gap is widening. Organizations that fail to move beyond experimentation risk falling behind peers already deploying AI agents in production, saving millions, and generating new revenue. Key Takeaways: -Why agentic AI is becoming a defining capability for enterprise transformation -What agentic AI actually means in an enterprise context—and how to apply it effectively -The foundational requirements that enable AI agents to earn trust, operate reliably, and deliver business impact -How leading enterprises are using agentic AI across customer experience and back-office operations -Lessons from organizations moving from experimentation to real production outcomes with agentic AI