Real AI, Real HR: How Norse Group Built the Foundation for an Agentic Future

AI is already transforming HR – but the organisations seeing real results didn’t start with technology. They started with the right foundations. Norse Group, Britain’s largest local authority trading company with 6,000+ employees, did exactly that. Facing disconnected systems, 1,000+ uncontrolled job titles and an HR team spending over half its time on broken processes, they rebuilt their HR function phase by phase – delivering £1.1m in net annual benefit and a fundamentally different way of working. Now Norse are helping shape the next generation of agentic AI for HR – not just getting AI‑ready, but influencing what AI‑enabled HR really looks like. Join us for an honest fireside chat with Ellisa Cryan, Systems Manager at Norse Group, to hear what it actually took – and what becomes possible next.