Don't Start From Scratch: How Norse Group Built HR Foundations That Scale

If you're leading HR in a complex organisation, the pressure to transform is real - but so is the paralysis of not knowing where to begin. Norse Group, Britain’s largest local authority trading company with 8,000+ employees, were in exactly that position. Facing disconnected systems, 1,000+ uncontrolled job titles and a HR team spending over half its time on broken processes, they rebuilt their HR function phase by phase – delivering £1.1m in net annual benefit and a fundamentally different way of working. With those foundations in place, Norse are now exploring what the next phase of HR looks like – including how emerging AI can be applied in a way that is practical, controlled and genuinely useful. Join us for an honest fireside chat with Ellisa Cryan, Systems Manager at Norse Group, to hear what it actually took – and what becomes possible next.