As Director of Business Strategy and Technology at ComEd, Jennifer V. Montague, is responsible for shaping ComEd’s premier customer experience, overseeing eChannels including web, mobile, social and IVR, managing customer relations and developing strategy and business initiatives for the customer ops organization and the future utility. ComEd is a unit of Chicago-based Exelon Corporation. Montague began her career at ComEd in 2010 as director of marketing, where she directed customer education and outreach for customer facing programs such as the Smart Ideas Energy Efficiency Portfolio and Smart Grid/ Smart Meter. She led and delivered a strategy to enhance customer experience, and developed a reputation management plan and integrated communications platform to improve ComEd reputation and facilitate enhanced communication. Montague became Director of Revenue Management in 2013 where she was responsible for managing revenue management and customer assistance, leading the account receivable portfolio, collections, credit operations, payment processing and distribution of low income assistance CARE funds for customers. Before ComEd, Jennifer was with BP Amoco for 20 years. Among many roles, she was director of Brand and Communications at BP Biofuels, where she led the launch of the $500 million Energy Bioscience Institute. She serves on the board of the MERIT School of Music and Women Energy Network Chicago. She holds an MBA in marketing and finance from University of Chicago Booth School of Business in Chicago, Il and bachelor’s degree in quantitative economics and feminist studies from Stanford University in Stanford, California.