GovExec is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

After completing this course, you will be able to: Manage the data from customer interactions to improve future performance, gather feedback on performance from users, and name 2 specific actions from the Biden Administration’s Executive Order on customer experience.  

To register for this session, enter your information here.  If you would like to indicate interest in receiving CPE credit, please contact Loren Beasley at Lbeasley@govexec.com. In order to receive full credit, you must attend for at least 50 minutes and respond to three engagement checkpoints per 50 minutes of programming.

Participants will earn up to 5CPE credits in Information Technology. Participants will earn 1 CPE credit for each 50 minutes of participation, as long as they engage with three engagement checkpoints per 50 minutes.

Field of Study: Information Technology

Additional Information Prerequisites: None

Who Should Attend: Government employees, contractors and anyone else who is interested in exploring how technology can help expand the digital delivery of services and improve the trust customers have in customer services.  

Advanced Preparation: None

Program Level: Basic

Delivery Method: Group Internet-Based

Refunds, Complaints and Cancellations:  For more information regarding administrative policies such as complaint, program cancellation or refund policies, please contact Annie at abruce@govexec.com.