Holger Paulmann Mast CEO, SKY Airline S.A. Profession: Commercial Engineer with an MBA from the University of Miami. Nationality: Chilean-German Background: He has been SKY Airline’s director and advisor since 2007. In 2013, he assumed as COO and, one year later, he became CEO of the company. Holger has a bold vision and powerful transformative and inspiring leadership that he is using to consolidate SKY as the leading LCC in Chile and South America. This process started in 2015 and finished in Q1 2017 with new ancillary sales and routes, unbundled fares, an accessible web page and new passenger service system, allowing SKY to accomplish its value proposition of low fares, customized and accessible service with operational excellence. In 2014 Sky transported 2,5 million passengers with 16 Airbus Aircraft and 2300 employees. In 2017 Sky will transport 3,8 million passengers with 15 aircraft and 1700 employees. CASK has been reduced by 30% so far while improving all other aspects of the business including: Best Regional Airline of South America according to SKYTrax award 2014-2016, The highest OTP in the world according to OAG in 2016 (91.3%) Customer Satisfaction Award “ProCalidad” in 2016 and 2017 among Chilean airlines. Employee satisfaction grew 15% from 2015 to 2016 One of the 10 best service companies in terms of customer satisfaction in Chile, according to Praxis consulting in 2016 “SKY low cost model” as the best business initiative in Chile Diario Financiero in 2015 IOSA certified since 2014.