As Senior Director South America, Tom Maes is responsible for the Commercial Activities of the Lufthansa Airline Group in South America since 2016. Earlier, Tom Maes held several commercial management positions, including assignments in Brussels and London. Throughout his career at Lufthansa, he acquired further deep insights into customer touch points such as Airport Operations and Product Management. In his last assignment prior to moving to the group’s regional headquarter in Sao Paulo, Tom Maes was Chief of Staff to the former Lufthansa Chief Commercial Officer. Tom Maes was born in Belgium in 1976 and holds Master’s Degree in Economics and Finance from the Goethe University in Frankfurt, Germany, as well as an MBA in Marketing & Strategic Management from the University of Iowa.