Joey is a recognized expert in customer experience design, an award-winning speaker at national and international conferences, and has taught business and creativity courses at both the college and graduate school level. Joey travels the world sharing his First 100 Days methodology. His goal is to improve the experiences that consumers and businesses are having as they interact with brands and organizations in their day-to-day lives. Past appearances include presentations at the M.I.T. Sloan School of Management, Google, the Georgetown University School of Business, Stanford University, Zappos, YouTube, and many others.