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    Best Digital Customer Experience Symposium

    March 8th, 2018
    London

    12.00

    About the Event

    Digital general insurance shopping is a highly competitive landscape, rapidly shifting to meet dynamic consumer demands and preferences. UK insurance shoppers have increasingly turned to online sources of information while making their purchasing decisions. In fact, 80 percent of motor insurance shoppers engage in research online, with 45 percent making the final purchase online. Clearly, providing an effective and compelling digital customer experience is crucial. ACORD conducted an extensive study, identifying and screening over one thousand carriers, brokers and aggregators, and evaluating more than one hundred criteria across more than ten customer segments. Using a proprietary methodology, we assessed insurance sites based on measurable criteria around user experience, functionality, and underlying strategy. At this symposium, ACORD will be presenting a full analysis of the study and its implications, and engage participants in further discussion on digital customer experience. We will also publish this information in an accompanying white paper.

    RSVP

    Speakers

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    BP
    Bill Pieroni
    President & CEO
    ACORD
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    MH
    Mark Harrison
    Chair
    TribeCX
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    PW
    Paul Wishman
    Vice President
    CGI
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    MB
    Mark Bates
    CEO
    RDT
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    WF
    William Faulkner
    Head, Digital Product
    Aviva
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    SE
    Saxon East
    Content Director
    Insurance Times

    Sponsors

    In Partnership With
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    Sponsored by
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    Have Any Questions?

    Fill out your contact information below and someone will get back to you shortly. 

    <div style="text-align: center; font-size:22px"> Form submitted. Thank you! </div>

    ACORD
    8th Floor, 1 Minster Court, Mincing Lane, London EC3R 7AA
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