Jennifer has over fifteen years’ experience in product development, project management, community outreach, and change management within scholarly communications, education, and the public sector. She is currently Director of Product Management at Crossref, a scholarly infrastructure provider, developing metadata services that make scholarly content easy to find, cite, link, and assess. She previously worked for PLOS where she oversaw product strategy and development for research data sharing, article-level metrics, and open assessment initiatives. Jennifer earned her PhD at Johns Hopkins University. She can be reached via twitter @jenniferlin15 or email email@example.com. ORCiD profile (http://orcid.org/0000-0002-9680-2328).