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    Day 1 (October 24th, 2022)

    Opening General Session  

    Combating Substance Use Disorder Through Coordinated Care and System Interoperability

    Getting People the Help They Need, When They Need It (Accenture)  

    Leveraging Data to Build Prevention Strategies (EY)

    Incident or Accident, Do Tell  

    Addressing Bias in Machine Learning

    CXM Workshop: Humanizing Digital Experiences (Adobe)  

    Beyond Role Play: Modernizing Workforce Development Practices (CITI) 

    Data Driven: The New Face of Health & Human Services (Oracle) 

    Data Automation to Support Child Care 

    Achieving Data Security & Analytics with AI

    Empowerment Session Five Ways to Squash Imposter Syndrome

    Platform Approach to Improve Access, Service, and Speed to Value (Salesforce) 

    Data Driven Policy & Outcome : How MD Think Platform is Enabling Agencies to Drive Informed Decision Making (Cardinality.ai)

    Stop, Collaborate, and Listen – Connect Clients to Your Mission (Northwoods)

    Now We're Talking Enhancing the Call Center Experiences through Technology

    Championing Women Leaders

    ISM Recognition Awards  

    Emerging Leaders Meet Up (by invite only) 


    Day 2 (October 25th, 2022)

    Equity and Research- The Role They Play in Technology Development (CGI)

    My Outsourced Operations Partner is Meeting SLAs, So Why are My Customers Not Satisfied (MAXIMUS) 

    Embrace the Benefit Delivery System of Today and the Future (Google) 

    Partly Cloudy, Warming Up Though 

    The Future is Now: Virtual Reality Solutions to Solve Big Problems 

    Empowerment Session Effective Communications Tactics That Work 

    Welcome The Face of Human Trafficking 2022 | General Session  

    Child Support System Modernization using a Low Code Approach (IBM) 

    Putting People First: Breaking Paradigms in Health & Human Services (Deloitte) 

    COVID and Beyond: Improving the Beneficiary Experience to Address the New Normal (Equifax) 

    The Staff Turnover Crisis: The Role of Process and Technology to Sustain Operations 

    Low-tech Is Not No-Tech: Secrets of Effective Outreach and Engagement to Older Adults 

    Empowerment Session It's Time to Work on Your Rest Ethic 

    Are We Succeeding? Intentional System Development

    Responding to Critical Need at Unprecedented Speed (Microsoft) 

    The Power of Connection: Integrating Your Enterprise KPMG 

    NEICE: User Feedback Drives Improved ICPC Processes and IT Modernization 

    Non-Profit Pitch Event: Engagement Event in Expo Hall | I3 Area - Innovation, Ideation & Inspiration


    Day 3 (October 26th, 2022)

    Hidden Insights: Uncovering the Story

    Emerge and Re-Engage: 3 Strategies to Embrace Your Communities Post-Pandemic (Merative)

    You are the Barrier to Impacting Lives by Not Sharing Enterprise Data: Find Out How Michigan Integrates for Real Impact

    Equity in Governance: Creating Accountability and Collaboration  

    General Session | Meet 2023-2024 ISM Officers and Executive Advisory Committee | Charity Check Presentation | Invite to 2023 ISM Conference & Expo Public Health Emergency Unwinding Impacts & State Experiences Federal Panel