- Attendance to the in-person conference
- Breakfast and lunch each day
- Happy Hour on Monday evening
- Full recordings of each presentation, viewable for 1-year post event
- Virtual attendance to conference via Zoom
- Full recordings of each presentation, viewable for 1-year post event
Common Questions
Got questions? We have answers…
Where and when is the conference?
Location: The Change Management & Process Excellence for Utilities conference takes place in 2 places!
1) In-Person at the B Ocean Resort in Fort Lauderdale, Florida, or
2) Virtual on your computer/laptop. How convenient!
Dates: The conference takes place on Monday & Tuesday, September 13-14, 2021, 8am-5pm each day.
Click here and scroll down for the agenda.
What is included in the registration fee?
In-Person ticket holders have access to:
Virtual ticket holders have access to:
What sessions are included with my registration?
The agenda is all general session so you can engage in discussion with the entire group. We encourage you to ask questions and share your ideas and experiences.
How do I get the most value from this event?
In our experience, attendees that participate in every session, ask questions, and engage in discussions on camera, gain the most value from the conference. Please plan your time and potential distractions accordingly.
Can I purchase just a single-day pass?
The conference is a two-day experience. Remember that your ticket allows you to watch all recordings (and revisit for 1-year).
Can tickets be shared with more than one person?
Tickets cannot be shared. However, you can fully grant your access to the event to another person prior to the start of the conference. All such requests must be submitted by email to events@utilityevents.com. Only requests made by the original registrant will be honored.
Are there student, government, group, nonprofit, or military discounts?
The current price for Change Management & Process Excellence for Utilities tickets is the best and only available rate.
We offer time-sensitive discounts available that are the currently published prices. When those expire the price will go up. If you’re interested in coming, we recommend you take advantage of these discounts.
What is the refund policy?
Please be aware of the following cancellation policy: If you cancel after August 1, 2021, you are not eligible for a refund, though may send someone in your place (transfer), or use your credit toward a future event. To transfer your ticket to another person, email events@utilityevents.com. Only requests made by the original purchaser/registrant will be honored. This policy applies for all ticket types (virtual and in-person).
Do you offer media passes?
If your media organization is eager to meet our utility audience, please send an email to events@utilityevents.com for further discussion.
Will session recordings be available?
Yes! We record everything (so you won't miss anything)! And those recording will be available to you for 1-year.
How can we become an event sponsor?
Please email Ashley Baptiste at Ashey@UtilityEvents.com for sponsor information.
Will an attendee list be available and can I have access before the conference?
We believe that networking - meeting and connecting with your industry colleagues - is one of the greatest values of your conference experience. Stay connected with your fellow participants and engage with the Utility Change Management group on LinkedIn. To respect the privacy and time of conference participants, we do not offer an attendee list prior to the scheduled event date.
How do I update my registration details?
If you need to change anything, please email events@utilityevents.com at lest 48-hours prior to the event starting.
Are there other dates for this event in 2021?
We are planning an in-person event - Utility Change & Process Week - in September 2021 in Fort Lauderdale, Florida. Interested to join us? Please call Ashley at 610-325-4830.
Payment questions?
Email events@utilityevents.com.
All other questions?
Email events@utilityevents.com or call +1 610.325.4830 and one of our team members will help you.