The City of Seattle piloted a new way to deliver a food voucher program to families with low income using an open-source product called CiviForm. The pilot surfaced unanticipated barriers experienced by the very people it was intended to help. In collaboration with Google.org and Exygy, and using agile product management, the City removed barriers and established a process for ongoing community-driven improvements. The session will cover tactics of agile product management and will emphasize the importance of building for and with community partners. Attendees will come away with a simple product management toolkit to respond to community needs.

Service Design + Delivery