The role of ‘Senior Advisor for Delivery’ was created in the Biden-Harris transition in 2021, with multiple senior experts in technology, human-centered design, data, and innovation deployed to federal agencies and White House Policy Councils. The hypothesis was that having digital experts actively at the table when policies are crafted and implemented would ensure more effective, less burdensome, and more seamless delivery of priority programs to the public, instead of merely as an afterthought. Three years in, three current and former Senior Advisors at the Domestic Policy Council, U.S. Digital Service, and Federal agencies, who worked on issues ranging from American Rescue Plan implementation to student debt relief will discuss more about their roles, what’s working, and where we can keep pushing to ensure implementation is considered at every step of policymaking and program administration.

Policy + Administration