Socially and linguistically congruent processes enable equitable service delivery, yet despite advancements, many with limited English proficiency are unable to access support. Human-centered design incorporating language, health, and disability justice facilitates barrier reduction. APHSA’s culturally responsive services and process innovation teams will discuss findings from focus groups with individuals having limited English proficiency, discussing learnings with personnel from Los Angeles County and Second Harvest Heartland. Panelists will highlight investment opportunities in policy, technology, and workforce training in improving accessibility for humanitarian arrivals, Indigenous peoples, and people with disabilities.

Service Design + Delivery