Stacey Nevel is a seasoned Customer Experience (CX) professional with over 20 years of experience managing customer and employee feedback programs. She has a background in CX feedback measurement and management within client-side financial services companies and has spent the last 14 years with vendor-side CX technology and consulting providers. Her current role as the VoC Consulting Director at Confirmit includes championing industry best practices among current clients, defining the strategic architecture for new or evolving programs and providing diagnostic analysis and recommendations for optimizing program performance for mature CX programs. Stacey studied Marketing and Psychology at Georgetown University and maintains CCXP, CEM and NPS® industry certifications. Currently, Stacey lives in Northern NJ with her family, where she is desperately trying to keep up with the eating habits of her teenage son and black lab, while managing the ever-changing fashionista styles of her tween daughter.