- Connect operational and behavioral data in real-time across systems, functions, and channels
- Maintain security and data-privacy compliance with shared data across channels
- Leverage technology to provide real-time, contextual knowledge, guidance and coaching
- Verint Banking VXI
- Comerica Bank Case Study
- Riyad Bank Case Study
- Multinational Financial Services Company Case Study
- Commerce Bank Case Study - Video
NYC CIO & Customer Experience in Banking, Finance & Insurance Dinner
March 21st, 2023
In-Person: 5:00pm - 9pm (EST)
How Omnichannel CX Drives Digital Transformation in Banking, Fintech, Insurance and Beyond
Don't miss the opportunity to join us at the NYC CIO & Customer Experience in Banking, Finance & Insurance Dinner. The event will unite visionary leaders and industry experts to examine the most pressing issues of the information technology, data, and security sector.
Too often when banks, fintech companies and insurers undertake digital transformation, they limit their efforts to modernizing customer-facing digital assets, like their website, mobile apps, chatbots, etc. But true digital transformation is an enterprise-wide endeavor that modernizes the technologies not only in digital channels, but the solutions your employees use, and the ways you can capture feedback directly from the customer and leverage those insights into action.
By striving to become an omnichannel business that can deliver exceptional CX at each touchpoint, BFSI companies can create a map of their customers’ end-to-end journeys and how information flows through their organization. In turn, companies can take that information and create a cross-channel/cross-function view of the business to improve processes, experiences and create competitive differentiation.
New Verint research proves that companies who succeed are able to address every touchpoint they have with customers and provide a unified view of customer experience data for unparalleled customer insights.
Join Verint experts as they share how to:
The evening includes peer-to-peer networking, a 5 star dining experience, and a fantastic presentation.
See you there! The event is for exclusive VIPs!
Verint® helps the world’s most iconic brands – including over 85 of the Fortune 100 companies – build enduring customer relationships by connecting work, data, and experiences across the enterprise. The Verint Customer Engagement Cloud Platform draws on the latest advancements in AI and analytics, an open cloud architecture, and The Science of Customer Engagement™ to help customers close the Engagement Capacity Gap™ created when customer expectations for service exceed an organization’s ability to respond. With Verint, organizations can build enduring customer relationships and drive real business results.
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Photos From Past Membership Dinners