The Livestream broadcast of the 2025 Shelter Medicine Conference is available ONLY to conference ticket holders. Ticket holders will receive an email each morning of the conference with a “Join Now” button that will automatically log you in and bring you to the agenda page to view and join sessions. 

WHAT ARE THE SYSTEM REQUIREMENTS TO JOIN A SESSION? 

You can check if your system can use the Bizzabo Virtual Experience with our Quick Tech Check.

• Windows 7 and above, running Chrome, Firefox or Edge.  Internet Explorer is not supported.

• MacOS 10.9 or later, running Chrome and Firefox. Safari is not supported.

• iPhone 5S or later, running iOS 11 and up.

• Android 4.0 or later, running Chrome. 

Please note: Additional devices may successfully connect, but are not officially supported. When a session ends, or if you want to navigate back to the main agenda page, click the “Back” button to return to the agenda.   

HOW DO I JOIN A SESSION? 

Livestream ticket holders will receive an email each morning of the conference with a “Join Now” button that will automatically log you in and bring you to the agenda page to view and join sessions. You will not be able to view the sessions properly if you are not logged in.

All live sessions will appear on the Agenda page. Once the session is live, it will populate in the top banner of the Agenda page. To begin streaming the session, click “Join Now” on the live session at the top of the page. You can also join by scrolling through the Agenda and selecting “Join Session” on the date and time of that live session. 

When you click the “Broadcast” button, you may be prompted to log in in order to join the session. Please make sure to use the email with which you are registered for the conference to log in.  

TROUBLESHOOTING 

The sound is coming out of a different device than I want - what can I do?

To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

The output device I want to use isn't showing up - how can I fix this?

First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling Bluetooth on and off.

If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.

My devices are connected properly, but I can't hear anything!

If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.

HOW TO ACCESS CLOSED CAPTIONS

If you are trying to enable closed caption on mobile or the Bizzabo app.

If you are viewing the stream on Bizzabo's mobile app, select the < arrow on the bottom right of the stream. That will display additional player options, including the CC button which will display the captions.

If you are viewing the stream on your mobile device, you should see the CC button on the bottom of the player. Select the CC button to display the captions.

QUESTIONS OR CONCERNS? 

Contact sheltermedconference@aspca.org.