How do I join a session?

1. Go to the agenda page

2. Find the session you are interested to join and click the “Join Broadcast” button.

3. You will be required to Login with the email address used to register your ticket.

I registered, but it does not let me join the session.

You need to log in to the agenda by clicking the “Log In” button on the top right corner of the agenda using the email you registered with and your ticket number. If you don’t have your ticket number handy, simply request a confirmation link by entering your email address.  

It’s 5 minutes to the session start time, but I can’t join the broadcast?

Not to worry, the Broadcast button will go live 2 minutes before the start of each session.

What are the system requirements to join a session? 

You can check if your system can use the Bizzabo Virtual Experience with our Quick Tech Check.

• Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
• MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
• iPhone 5S or later, running iOS 11 and up
• Android 4.0 or later, running Chrome

Please note, additional devices may successfully connect, but are not officially supported.

Is there a recommended internet browser? 

Bizzabo officially supports Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported. If possible, we recommend using a device with the above listed browsers.

The sound is coming out of a different device than I want - what can I do?  

To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙ on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

The output device I want to use isn't showing up - how can I fix this?

First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones, or toggling bluetooth on and off.

If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.

My devices are connected properly, but I can't hear anything! 

If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.