- Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
- MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
- iPhone 5S or later, running iOS 11 and up
- Android 4.0 or later, running Chrome
- On the agenda page, select a session and click the “Broadcast” button under the session title. Broadcast will become available two minutes before the scheduled session start time.
- When you click the “Broadcast” button, you may be prompted to login in order to join the session.
- Once you click “Login” a new page will open asking for the email address used to register your ticket.
- Click the person icon on the top right corner. From the dropdown click “Edit Profile”.
- Now that you are in editing mode, you can control how your name is displayed, upload a picture, institution/company description, etc.
- Once information has been added, click “Save Changes”.
- For Mac, click Chrome > Preferences from the top menu bar. For PC, select the Chrome menu icon
- Click on Settings, then Show Advanced Settings
- Under Privacy, click on Content Settings
- Make sure Block third-party cookies and site data is unchecked
- On your Android device, open the Chrome app
- At the top right, tap More, then More and finally Settings
- Tap Site Settings and then Cookies
- Ensure that the Cookies toggle is turned on
- Finally check the box next to Allow Third-Party Cookies
- Open Safari > Preferences from the top menu bar
- Click Privacy in the top panel
- Under Block Cookies select Never
- Open the Settings app
- Scroll down and select Safari
- Under Privacy and Security, turn off Prevent Cross-Site Tracking and Block All Cookies
- Click Tools > Options
- Click Privacy in the top panel
- Check Accept Cookies from Site
- Check Accept Third-Party Cookies
- Click Okay
- Click More Actions from the toolbar and select Settings
- Search for View Advanced Settings and click into it
- Under Cookies ensure Block Only Third-Party Cookies is de-selected
Frequently Asked Questions
Registration deadline for speakers & conveners
The registration deadline for speakers & conveners is May 4 in order to make time for speaker & convener training.
Media
For media enquiries, please contact Scott Forrest, Chief Communications Officer at congress@uarctic.org
Useful Information
Is there a recommended internet browser?
We recommend that you use Chrome for this event. We also recommend you disable all pop up blockers and ad blockers as they might interfere with the session broadcasting. If you are able to use virtual software such as Zoom, Google Hangouts, Microsoft Teams etc. on your computer/tablet/cell-phone then you should be able to use the Bizzabo solution. Here are a few more specifics:
You can also check if your system can use the Bizzabo Virtual Experience with our Quick Tech Check.
If you run into problems during the event, you can contact the Iceland Travel Conference team who are managing the Bizzabo Virtual Conference Platform at conferences@icelandtravel.is
How do I join a session?
In order for you to join and watch any of the virtual sessions, you need to register for the event and have a ticket. Once you have a ticket, you'll then need to log in to the event. There are multiple locations across the event that will prompt you to log in before proceeding, such as on the agenda page in the top right corner, or when you click the 'join broadcast' or 'watch recording' button on the session itself.
There are 2 methods for you to log in.
Link from your email
When you registered for your event, you should have received an email from the event organizer with a button for you to complete your registration. The email should have a subject line similar to "Registration Confirmation to <event name>". It may be hiding in your spam/junk/updates folder. Clicking on this button will log you into your event, without having to enter a password, email or anything. Magic!
Ticket number and email
Another way for you to log in is by trying to enter a session, or by clicking on the "Login" button, in the top right of the Agenda page, and then entering your ticket number and email that you registered with into the pop-up prompt box (make sure to use the ticket number and not the order number). Your ticket number can be found in your confirmation message..
How do I join a session once I am logged in?![]()
Before your session goes live, the screen will be grey. This is fine and normal. At the bottom of the screen, you can see a countdown timer. When the timer gets to 2 minutes before the session starts, your session will automatically begin.
Turning on your camera and microphone
If you will want to join in the discussion and ask a question or be seen during the session, you will need to allow access to your camera and microphone. Click on the Camera and Microphone icons in the top left of your screen to give access to your devices. You will then need to give access again on your device itself.
Don't worry, you won't automatically start sharing your sound or camera once you give permission to your devices, but only when your session speaker or moderator turns your camera or microphone live. You can still always turn off your camera and microphone by clicking on the camera and microphone icons on the top left of the screen.
How Do I ask a Question?
Raising your hand
Just like in school, the best way of getting the leaders attention is by raising your hand. On the top right is the "Raise Hand" icon. Clicking on this will let your session moderator and speaker know that you would like to contribute to the conversation with a question or comment.
If your question has already answered, or your comment is no longer relevant, simply click on the "Raise Hand" button again to put your hand down.
Asking your question
When you start your session, you may notice the chat screen on the right side of the screen. If it didn't open automatically for you when you started, that's fine, you can always open and close this window by using the chat button in the top row.
Once you have asked your question, your session speaker or moderators may decide to either answer it live in the session, or they can respond to you in the chat.
How do I edit my profile?
How do I access the Community?
Click "Community" in the navigation bar. Here you can search attendees by name, institution/company, or job title in the profile.
You can star attendees you wish to save, or see who has viewed your profile.
You can also directly message other attendees or Exhibitors by selecting the "Send Message" button.
How do I watch sessions on-demand?
Go to the Agenda Page, select a session you want to watch and click the 'Watch Broadcast' button 
Troubleshooting
I'm trying to login with my email, but it says there's no event associated?
Check your email inbox to find your original confirmation email, and double check it was sent to the email you're attempting to login with. We've found that the #1 problem with login is using the wrong email address. The email should have a subject line similar to "Registration Confirmation to <event name>". It may be hiding in your spam/junk/updates folder
I can't remember the email I used to register
We recommend you get in touch with the event organizer directly - they will be able to cross reference your email you registered with. It's possible there was a spelling mistake made during registration.
What is the difference between registering for an event and marking it as "interested" with the star icon?
Selecting the chair icon next to a session's title will pull up the option to register for that session, add it to your "Registered Sessions" and will create a calendar invite for you to save. Selecting the star icon, will simply add it to the list of sessions you are interested in. However, you must click on the chair icon to register.
The sound is coming out of a different device than I want. What can I do?
To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.
The output device I want to use isn't showing up . How can I fix this?
First, check the physical connection to your device, by either unplugging and reconnecting your physical headphones, or toggling bluetooth on and off. If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.
My devices are connected properly, but I can't hear anything!
If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.
I get an error message saying I need to enable 3rd party cookies
Bizzabo requires third-party cookie consent in order to display the virtual session video player, provide your personalized agenda and additional engagement tools.
Okay - how do I enable third-party cookies?
Each browser and operating system has different steps to enable third-party cookies. The steps below will enable third-party cookies for all sites. You may wish to revert back to blocking third-party cookies
Google Chrome - Desktop
Google Chrome - Android
Please note, each Android device manufacturer will have slightly different steps to access settings. Please check with your device manufacturer if you cannot follow these steps for Chrome on Android.
Safari - MacOS (Desktop)
Safari - iOS (Mobile)
Mozilla Firefox - Windows
Microsoft Edge
Help - I can't access those settings!
If you cannot access these settings, your device and relevant privacy policies may be controlled by an administrator. Making changes to those policies typically involve a call to your IT department, which will take too long. Consider using a personal device and following the above steps.
Any other issues?
You should reach out to support@bizzabo.com if you believe there is a bug in the login flow. Please note, as our Support team is not affiliated with the event, their ability to confirm your details or ability to access this event is limited - it's best to contact the organizer if you have their details.
