Q: How do I join the session?

Once registered and logged in (use the magic link from your email confirmation), go to the “Agenda” page and click on the “Broadcast” button under the session title. Broadcast automatically starts 2 minutes before the scheduled session start time.

Note: When you click the “Broadcast” button, you may be prompted to login in order to join the session. Enter the email used during the registration process and follow the link sent to you via email.

Q: Why can't I see the Agenda/I have issues with the Sound/Video in the Session, What should I do?

• Please remove any script- or ad-blockers and consent to cookies (Analytics & Functional).  Check this guide on how to enable third-party cookies in your browser.
• Make sure you test your system compatibility with the platform used via Quick Tech Check.

Q: What are the system requirements to join a session?

You can check your system with our Quick Tech Check. 

• Windows 7 and above, running Chrome, Firefox or Edge. Internet Explorer is not supported
• MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
• iPhone 5S or later, running iOS 11 and up
• Android 4.0 or later, running Chrome
  
  

Note: additional devices may successfully connect, but are not officially supported.

Q: How can I ask questions during a session? 

For the majority of the sessions you can use general event chat to ask the questions. Click on the chat icon in the bottom right corner, log in and engage in a conversation. Moderator will address your questions to the speaker.

Q: Is there a recommended internet browser? 

Chrome browser is best fit for the seamless event experience.

Q: The sound is coming out of a different device than I want - what can I do?

To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.

Q: My devices are connected properly, but I can't hear anything!

If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting etc. have been closed prior to starting the session.

Q: I'm still experiencing issues - any final steps? 

If you're still having issues, try restarting your computer and trying again.  Or reach out to the events team for help.