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Antwerp Acceleration Day features a unique Reverse-Pitch Session with leading financial institution - BNP Paribas Fortis

What is a Reverse-Pitch Session?

Imagine a platform where banking traditional players present their challenges to an audience of innovative fintechs. In this groundbreaking event, BNP Paribas Fortis will reverse-pitch their concrete internal challenges to give a chance to startups and scale-ups to pitch back their own solutions to support the corporates with their innovation.

Discover the challenge

CHALLENGE A: KYC in the Bank

AI agents to streamline and enhance the “Know Your Customer” (KYC) processes, which are crucial for compliance, customer onboarding, and risk management in banking. Key points include:

• Customer Data Collection: AI agents that can automatically extract data from documents (e.g., IDs, financial statements) using OCR and NLP, reducing manual intervention.

• Risk Profiling: AI agents to analyze data against regulatory frameworks, sanction lists, and watchlists, flagging high-risk customers.

• Dynamic Updates: The agent that monitors ongoing customer activities for regulatory compliance, adapting to changes in behavior or external conditions.

• Human-in-the-Loop Validation: While AI performs the initial heavy lifting, flagged cases are escalated to human analysts for review.

• Efficiency: Speeding up KYC processes by automating repetitive tasks, improving accuracy, and minimizing false positives using AI agents.

CHALLENGE B: Credit Origination

AI agents to help break down and optimize the traditionally linear credit origination process into smaller, more manageable tasks with a dynamic flow (using Directed Acyclic Graphs or Cyclic Graphs).

• Process Simplification: The AI agent that guides applicants through various stages, from document submission to final approval, creating a more intuitive experience.

• Task Management: Divides the credit origination journey into discrete tasks (e.g., income verification, collateral assessment, credit scoring). Tasks can be completed asynchronously or sequentially based on dependencies.

• Human-in-the-Loop: Enables human intervention at critical checkpoints, such as reviewing unusual credit applications or approving borderline cases. Facilitating collaboration between the AI agent and loan officers for complex scenarios.

• Cyclic/Dynamic Workflow: Allows revisiting previous tasks to accommodate corrections or updates. Feedback loops help improve decision-making over time using adaptive learning.

CHALLENGE C: Agentic RAG (Retrieval-Augmented Generation)

AI agents to enhance customer interactions by delivering accurate, personalized responses, leveraging retrieval-augmented generation techniques.

• Contextual Understanding: AI agents that process customer queries in real-time, understanding their intent and providing contextually relevant answers.

• Custom Responses: By connecting to APIs or internal databases, agents tailor responses with facts, figures, and customer-specific information (e.g., account details, transaction history).

• Human-Like Interaction: AI agents that adapt their wording and tone to match the customer’s preferences and communication style.

• Dynamic Knowledge Retrieval: The agent that pulls up-to-date information from structured and unstructured sources (e.g., FAQs, policy documents) for accurate answers.

• Continuous Learning: With human feedback and ongoing interaction data, the AI agent that refines its ability to serve customers better over time.

CHALLENGE D: Mail Routing

AI agents to transform mail routing in banks by automating and optimizing the flow of customer and internal communications, ensuring efficient handling and compliance with regulatory requirements. Key capabilities include:

• Intelligent Email Classification: AI agents that analyze email content using NLP to categorize messages based on topics such as loan applications, KYC queries, fraud alerts, or transaction disputes. This eliminates manual sorting and ensures accurate classification.

• Dynamic Routing: AI agents which route emails to the correct department or team (e.g., Risk Management, Customer Support, or Compliance) based on predefined rules, email content, and historical data.

• Compliance and Regulatory Awareness: The AI agent that flags high-priority emails, such as fraud alerts or legal notices, ensuring they are routed to compliance teams promptly while maintaining audit trails for regulatory adherence.

• Human-in-the-Loop: For ambiguous or high-risk cases, the AI flags emails for manual review and provides context, summaries, and recommendations to assist decision-making by bank staff.

• Automated Responses: For standard inquiries (e.g., balance confirmation, document submission requirements), the AI agent that can generate and send automated replies, ensuring quicker responses and freeing human agents for more complex cases.

Why should you pitch?

BNP Paribas Fortis needs YOUR solution!  

Seize the opportunity to make a difference:

- Insights Into Banking Needs: Gain profound insights into the needs and future plans of BNP Paribas Fortis. 

- Network Building: Connect with key representatives from these influential financial institutions, fostering potential collaborations and partnerships.

- Real-world Opportunities: Discover opportunities to apply your fintech expertise to address actual banking challenges faced by these industry leaders.

- Collaborative Relationships: Build relationships that can lead to collaborative ventures, driving mutual growth and innovation in the market.

Want to pitch?

1. Register: Secure your spot for this game-changing experience and confirm you want to pitch.  

2. Get creative with the challenges: Once registered, read about the challenges.

3. Get selected to pitch: We will contact you in the following days with a questionnaire where you can propose your solutions; after that, we will announce which fintech will be able to pitch on Acceleration Day. 

Don't miss this networking opportunity. Whether you are going to pitch or not, secure your spot and discover the next steps in the banking industry. 

Join us at the Antwerp Acceleration Day for an unparalleled experience in the heart of the vibrant city of Antwerp!