May 22 - 23, 2024

Booth #216 | Salesforce Connections Campground

Stop by EPAM's Booth #216 in The Campground - located between Theater 2 and Theater 3 - during Salesforce Connections. We will be sharing exclusive industry insights and solution demos of our recent innovations - all previewed below. Which one interests you most?

Salesforce Service Agent AI Coach

A new AI-powered tool that analyzes all correspondence a customer service agent has with a customer. Through this analysis, Service Agent AI Coach can provide relevant feedback on how the case agent performs, identify areas for improvement and share overall customer sentiment throughout the case. It serves as a virtual coach, assisting agents in resolving customer issues more effectively and efficiently.

AI Retail Return Predictor

Leveraging Salesforce Data Cloud and AI, this tool predicts and manages customer returns, even improving situations with dissatisfied customers. Beyond just forecasting returns for inventory planning, it offers insights on product defects and seasonal trends to aid efficient supply chain management and competitive strategy. Learn from our experiences with industry leaders to optimize your returns and customer satisfaction.

MedTech Recall Management

The MedTech Recall Management platform is a centralized solution designed to seamlessly manage medical product recalls. Based on the type of recall, be it FDA or otherwise, MedTech integrates with Salesforce and other systems. It streamlines recall procedures, ensuring efficient coordination, transparency and accuracy throughout the process. It is an invaluable tool in managing your recall processes and boosting efficiency.

AI CHatbot for Clinical TRials

The AI Chatbot for Clinical Trials is an innovative solution designed for efficient patient qualification and pre-screening in clinical trials. It significantly reduces the time spent on gathering candidate information and assessing their viability for trial participation. The AI chatbot also functions as an accessible FAQ platform for participants or their caregivers, reducing the need for human assistance. This streamlined approach accelerates the trial process and improves participant experience.

B2B And B2C Composable Commerce

Using a B2C framework, EPAM’s Composable Commerce Accelerator orchestrates immersive commerce experiences with unmatched scalability, flexibility, and customization. With Conscia integration, B2B capabilities are enabled. This solution rapidly deploys prebuilt modules, harnessing the back-end capabilities of Salesforce Commerce Cloud and Einstein AI, and maximizes them with Contentstack's enterprise headless CMS for an optimized and adaptable commerce experience.

Loyalty Management in Oil & Gas

EPAM introduces a pioneering Salesforce retail loyalty solution tailored for the oil and gas industry. EPAM's Salesforce Loyalty Solution for Oil and Gas promotes remarkable business growth by enabling hyper-targeted campaigns based on in-depth analysis of customer preferences, purchasing behavior, and real-time location. It promises maximized revenue, heightened customer satisfaction, and authentic loyalty, driving efficiency, sustainability, and profitability in this sector.

EPAM’s Digital Fashion Concierge

EPAM's Digital Fashion Concierge enhances the digital shopping experience by providing curated, real-time product suggestions and virtual outfit curation, emulating in-store assistance and fittings. Leveraging Salesforce Commerce Cloud and OpenAI, this solution offers personalized shopping across various channels, effectively marrying in-store elements with online convenience for modern fashion retail customers.

Gamified Loyalty Management

EPAM's Gamified Salesforce Loyalty Management solution enhances customer engagement by transforming loyalty programs into enticing, game-like experiences. Coupled with Salesforce Commerce Cloud and Marketing Cloud, this solution not only facilitates deeper customer understanding and anticipates their next engagement, but also optimizes customer experiences across physical and digital marketing touchpoints.