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Social Media for Utilities
May 6 - 7, 2019
Fort Lauderdale, FL
Register Today!
About the Event
How do other utilities use social media? What's their strategy? Benchmark with Other Utilities Here! This two-day in-person event connects utility professionals with the knowledge, experience, and connections to improve your social media strategy, policy, governance, and practical use. Attend the 15th conference on this topic to learn actionable advice on how to optimize your current social media channels to support your utility’s business goals with minimal time and resources. You will meet industry game changers here. Register today. Topics Include: • Engage customers where they are - Which Social Channels Should Your Utility Use? • Best Practices in Outage Communications - Using Social Media to Communicate and Engage • Social Customer Service - How to Integrate Social Media into Your Existing Customer Service Structure • Understanding Cyber Security Threats in Social Media Channels to Minimize Risk to your Utility
See How Leading Utilities Communicate Via Social Media
You have a crisis! What is the message and on which platforms?
After a major event, you now have more followers. How do you keep them engaged?
How do you create and manage all that content?
The Social Media for Utilities Conference will provide solutions to this and much more!
"This is the one conference you can't miss if you are in any way "touching" social/customers in utiities. What you learn is invaluable." - Chelsea S., NJ American Water
Social Media and Your Customers
Are J.D. Power satisfaction scores important to you? Learn how to increase them through social channels.
Do you have a Social Customer Care Center? If yes GREAT! If not see how you can create one.
Keep up with the Amazons of the world. Serve your customers on their terms.
"Great experience as a customer service rep! Valuable feedback and networking opportunities along with morale boosters and in-depth discussions on how to build our brands." Kristen B., Baltimore Gas & Electric
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