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    FE
    Frid Edmond
    SVP, Customer Engagement Centers
    Marriott International
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    RB
    Rosa Berrios
    SVP of Operations & CX
    MCS
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    GB
    Geoff Burbridge
    Managing Vice President, Customer Channels
    Capital One
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    TB
    Tylor Beveridge
    Director, Customer Success
    Tranont
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    SQ
    Shirley Quinn
    Director, Global Sales Operations
    Rocky Mountaineer
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    JH
    Jay Hollister
    Director, Global Customer Success
    Manulife
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    LC
    LaToyia Carroll
    Global Training Development Manager
    Pearson
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    NL
    Noah Lomax
    Head of Customer Experience
    "IG Group (tastytrade, Inc.)"
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    CF
    Chris Frappier
    Customer Success Director, SLED
    Armis
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    TB
    Takia Butler
    Director, Customer Experience Operations
    Grubhub
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    MF
    Michael Fulvio
    Director of Customer Experience
    Snipes
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    TB
    Tim Barker
    Director Business Operations, Customer Support
    TripAdvisor
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    MH
    Mary Hill
    Managing Director, Enterprise Contact Center Operations
    Webster Bank
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    AH
    Amanda Ho
    Director of Investor Relations
    Pinnacle West Capital Corporation
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    RJ
    Rebecca Jarvis
    Chief Business, Technology & Economics Correspondent
    ABC
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    ZK
    Zack Kass
    AI Futurist; Former Head of Go-to-Market
    OpenAI
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    BL
    Brandy Labinjo
    Leader of Executive Operations Support
    Arizona Public Service (APS)
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    VL
    Van Lai-DuMone
    Founder & CEO
    worksmart Advantage
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    SL
    Shantel Love
    Global VP Customer Success Clinical & School Assessment
    Pearson
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    MM
    Mat Makay
    Senior Global Workforce Management Lead
    Block
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    LM
    Laura Mathiasen
    Senior Director, Enterprise Experience Management
    Travelers
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    EM
    Erica McMannes
    Chief Experience Officer
    Instant Teams
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    MM
    Manjit Minhas
    Co-Founder
    Minhas Brewery Distillery and Winery
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    MM
    Miguel Murillo
    Associate Director, Global Customer Service
    Avanos Medical
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    JB
    Jaysa Boyer-Tushaus
    Head of Employer Engagement
    Ultimate Medical Academy
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    LN
    Lee Nejberger
    Director of Customer Experience
    Woodgrain
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    FP
    Ferdinand Piano
    VP of Customer & Client Experience
    Medify Air
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    LR
    Leigh Roach
    Director, Store & Customer Support
    Johnston & Murphy
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    AS
    Amber Scott
    VP, Customer Experience
    Serta Simmons Bedding
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    CR
    Camille Rosales
    VP of Customer Support & Account Management
    Hippo Insurance
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    ZS
    Zo Silver
    Head of Customer Success
    Cardless
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    BV
    Becky Vieira
    Senior Director, CEC Deployment & Communication Services
    Marriott International
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    AW
    Adam Way
    Director of Customer Care
    Innovative Chemical Products Group
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    JW
    Joseph White
    Director of Customer Engagement
    Mood
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    BY
    Brandi Yates
    AVP, Learning & Development
    Ultimate Medical Academy
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    RY
    Robert Young
    VP of Member Relations
    VerusRx
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    JZ
    Jill Zapadinsky
    Director, Contact Center & Customer Registration Support
    The American Kennel Club
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    CF
    Chad Foster
    Technology Executive; Entrepreneur; Best-Selling Author
    Blind Ambitionâ„¢
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    BP
    Brad Power
    Senior Director, Product Management & UX
    Kendra Scott
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    CM
    Casey MacMillan
    Senior Director Former Resident Care
    RPM Living
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    CW
    Courtney Warford
    Global Director, CX
    AGCO Corporation
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    DA
    Darren Alick
    Manager, Customer Care Systems & Technology
    Cabinetworks Group
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    DS
    Drew Smith
    AVP, Customer Service
    Reprise Financial
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    ES
    Evan Sinrich
    Director II, Contact Operations
    Dana Farber Cancer Institute
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    GK
    Gene Kropfelder
    Executive Director, Customer Care & Experience
    Ally Financial
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    JD
    Jana Decker
    Customer Service Manager
    Infinity Care Solutions
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    JD
    Jenn Duska
    Senior Consultant, Voice of the Customer
    Nationwide
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    LT
    Laura Turner
    VP, Customer Experience
    alphabroder
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    ME
    Mike Egan
    Vice President, Customer Experience
    One Inc
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    MK
    Mike Katilius
    Director, CX/UX & Digital Creative
    Columbia Sportswear
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    SR
    Shekar Ramanathan
    Executive Director, Digital Transformation
    Atlantic Health Systems
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    SS
    Sumit Sinha
    Senior Director, Software Engineering
    DIRECTV
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    TC
    Tyler Carpenter
    Customer Service Officer
    D.C. Department of Employment Services (DOES)
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    ES
    Eleesa Smith
    Director of Customer Obsession
    Prudential Financial
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    EO
    Elizabeth O'Connor
    SVP Operations
    Self Financial
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    IS
    Ian Schmehl
    Operations Vice President - Enterprise Operations
    State Farm
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    ME
    Mike Eruzione
    1980 Team Captain & Olympic Champion
    Team USA Hockey
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    SR
    Sharanya Ravichandran
    VP, Design & Experience Strategy
    JPMorgan Chase & Co
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    DA
    Dann Allen
    Senior Director, Banking Intelligence
    J.D. Power
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    GF
    Guy Fieri
    Emmy Award-Winning Chef & Restaurateur
    Food Network
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    LG
    Lance Gruner
    EVP, Global Customer Care
    Mastercard
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    NK
    Nicole Kyle
    Managing Director, Research
    Customer Management Practice
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    SA
    Seun Aiyese
    President of Retail Banking
    Southern Bancorp
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    BP
    Becca Pike
    Director, Member Services
    UFCU
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    CG
    Cheryl Gregware
    AVP Customer Service Manager
    ChoiceOne Bank
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    CM
    Crissy McNutt
    Director, Workforce Management
    Grubhub
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    DB
    Dan Balistierri
    Director, Customer Advisory
    KPMG
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    DP
    David Powers
    Contact Center Manager, Head of Customer Experience, Social Media Director
    Rooter Hero Plumbing
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    DJ
    Deepali Joshi
    Head of Customer Success
    Omada Health
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    EF
    Elin Floyd
    Associate Director, Digital Experience
    Haus Labs
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    GR
    Gina Reilly Coates
    Senior Director, Care Operations
    Grubhub
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    JM
    Jeremy Malin
    Senior Director, Product Management, Digital Strategy & Customer Experience
    Credit One Bank
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    SC
    Steve Chambers
    VP, Enterprise Contact Center
    Sutter Health
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    MS
    Manish Shah
    Managing Director, Service Transformation Advisory
    KPMG
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    CP
    Cynthia Patterson
    VP Customer Experience
    Antech Diagnostics
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    JC
    Jenniferann Clayton
    Senior Director Customer Support
    EarthLink Internet
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    NL
    Nabila Lulow
    VP, Enterprise CX Solutions
    E78
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    AC
    Amanda Caparelli
    Deputy Divisional Director
    Customer Management Practice
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    AR
    Anders Rønnebech Jensen
    Director CX & Customer Engagement
    Mastercard
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    AO
    Andreas Orebo Wenzel
    VP, Engage AI
    Jabra
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    AS
    Audrey Steeves
    Content Analyst
    Customer Management Practice
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    BC
    Brian Cantor
    Managing Director, CCW Digital
    Customer Management Practice
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    BL
    Brooke Lynch
    Divisional Director of Digital
    Customer Management Practice
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    BS
    Brookelynn Sullivan
    Research Analyst & Program Manager
    Customer Management Practice
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    DD
    Daniel Dehner
    Director, Service Response Center
    Boston Children's Hospital
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    FM
    Felicity Martin
    Research Analyst & Program Manager
    Customer Management Practice
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    GH
    Greg Hanover
    CEO
    Liveops
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    HF
    Harry Folloder
    SVP, Chief Digital & Technology Officer
    Alorica
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    JB
    Jay Baer
    Global Business & CX Strategist, Researcher, & Entrepreneur
    Jay Baer
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    MD
    Michael DeJager
    Managing Director, Events
    Customer Management Practice
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    NN
    Nathan Nickens
    Principal Analyst & Divisional Director
    Customer Management Practice
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    NK
    Nicoletta Karpathios
    Deputy Divisional Director, CMP Exchange
    Customer Management Practice
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    SM
    Samantha Middlebrook
    Vice President, Product Strategy & Marketing
    Upland Software
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    SP
    Sammy Patterson
    Director, Quality, Academy & Performance Coaching
    Accolade
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    SK
    Sandy Ko Fonseca
    Founder & Principal; CCWomen
    Customer Management Practice
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    SO
    Shiwon Oh
    Editor in Chief; CCWomen
    Customer Management Practice
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    TH
    Tracy Hill
    Senior Manager, Customer Service
    FreshDirect
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    TL
    Tony Luciani
    Director, Customer Success
    Self Financial
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    JC
    Julie Casteel
    CMO & Chief Strategic Accounts Officer
    ibex
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    JI
    Jim Iyoob
    Chief Customer Officer
    Etech Global Services
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    DL
    Dana Lloyd
    Senior Director, Customer Care
    Synovus Financial
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    CS
    Christa Seary
    IT Knowledge, Reporting & Tools Manager
    Paychex
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    DK
    David Klimek
    Customer Service & Experience Lead
    KPMG
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    GS
    Geoff Skinner
    Technology Director
    State Farm
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    GP
    Greg Pollock
    Vice President of Business Development
    Communication Service for the Deaf (CSD)
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    JM
    Justin Michaud
    Director, Customer Care
    Life360
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    RB
    Ryan Bonheyo
    Director of Business Development
    Communication Service for the Deaf (CSD)
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    SB
    Sourjo Basu
    VP Customer Experience
    Ouro
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    SR
    Stephane Rivard
    CEO & Co-Founder
    HiringBranch
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    CW
    Chance Whittley
    Principal AI Consultant CX Generative AI
    PTP
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    CP
    Chris Purpura
    VP, Customer Service
    Neiman Marcus
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    DB
    Dave Brown
    SVP North America
    Quantanite
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    JD
    Jennifer Di Tirro
    VP, Business Development
    Qualfon
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    LS
    Lauren Smith
    Senior Director of CX
    Fmr. Upwork,CashApp,Airbnb
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    MH
    Maik Hummel
    Head of AI Strategy
    Parloa
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    MK
    Mark Killick
    SVP, Experiential Operations
    Shipt
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    MM
    Megan Merrick
    Founder
    Baseball Run Club
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    PK
    Praveen Kannan
    Head of Product
    UnifyCX
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    SK
    Sharath Keshava Narayana
    CEO & Co-Founder
    Sanas
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    VL
    Veronique Lacasse
    Senior Manager, Training Design & Delivery Project Management
    Bell
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    VA
    Victor Alonso
    Head of Customer Service
    El Car Wash
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    DH
    David Hanley
    Senior Director of Service Delivery
    Morgan & Morgan
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    SZ
    Shawn Zhang
    Co-Founder & CTO
    Sanas
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    RB
    R. Scott Brown
    SVP, Customer Experience
    Frontdoor
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    LM
    Lauren Maschio
    Senior Product Marketing Team Manager
    NICE
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    AC
    Alex Cramer
    Head of Sales
    Cresta
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    AR
    Alfredo Rizzo
    Digital Chief Technology Officer
    TTEC
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    JB
    James Bednar
    VP, Product Management
    TTEC
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    JV
    Jeremy Victor
    Chief Customer Officer
    Noom
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    JL
    Jo Lai
    GVP, Customer Experience
    Hopper
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    JV
    Joanne Vazquez
    Director of Employee Success
    Morgan & Morgan
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    JM
    John McMullan
    VoiceAI Product Marketing
    Observe.AI
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    JP
    Juan Pereira
    VP, Delivery Management, CXM
    Conduent
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    LV
    Lauren Volpe
    Chief Customer Experience Officer | 5x CCXP Certified
    STWA
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    MH
    Mary Horvath
    Senior Managing Director
    Webster Bank
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    MD
    Manu Dwievedi
    Sr. Director - Etech Insights
    Etech Global Services
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    DK
    Deepak Kumar
    Chief Customer Officer
    Observe.AI
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    ST
    Shawndra Tobias
    SVP, Customer Experience
    Etech Global Services
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    NV
    Nidhin Varghese
    Head of AI Agent Practice - Solutions Consulting & Implementation
    Observe.AI
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    CP
    Crystal Pittman
    Sr. Manager, Customer Service
    HumanN
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    DB
    Darnell Brooks
    Director, Customer Solutions, Operations Process, and Strategy
    The Home Depot
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    KM
    Kevin McNulty
    Sr. Director, Product Marketing
    Talkdesk
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    MM
    Michael Matoush
    SVP, Education and Learning Experience
    Career Certified
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    NL
    Neville Letzerich
    Chief Marketing Officer
    Talkdesk
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    SA
    Sohaib Ahmed
    Senior Director, Customer Experience, Datamatics
    Datamatics Global Services
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    NB
    Natalie Beckerman
    Global Head of Customer Support Operations
    IHG Hotels & Resorts
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    CB
    Colleen Beers
    Global Customer Experience Executive
    CCWomen
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    CC
    Cheryl China
    SVP, Director Credit Card Services
    Citizens Bank
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    LE
    LaKisha Ellis
    Associate Director of Customer Engagement
    CFNA/Bridgestone
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    KF
    Kacey Felila Tolua
    Senior Director, CEC Technology - Guest & Associate Experience
    Marriott International
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    LF
    Larry Fleischman
    Senior Vice President & Head Strategic Alliance Sales
    Datamatics Global Services
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    MG
    Mandi Geary
    Director, Customer Care
    BSN Sports
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    CH
    Catie Hydeman
    VP of FC Operations
    Chewy
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    JP
    Judith Platz
    2021 CCWomen Hall of Fame Inductee; Chief Customer Officer
    SupportLogic
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    BP
    Becky Ploeger
    Global Head of Reservations and Customer Care
    Hilton
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    MS
    Martha Sager
    Strategic Account Executive
    Nextiva
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    JS
    John Stanovcak
    Chief Experience Officer
    ImpactLivesCX
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    RW
    Rebecca Warfield
    Artist Manager
    724 Management
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    SW
    Sabrina Wilson, MBA
    Founder
    Spill the T Consulting, LLC
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    DW
    Dr. Hui Wu-Curtis
    2021 CCWomen Hall of Fame Inductee; Director of Customer Service
    SmartRent
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    DW
    Dr. Hui Wu-Curtis
    2021 CCWomen Hall of Fame Inductee; Director of Customer Service
    SmartRent